Front Desk Receptionist
Salon Identity
Port St. Lucie, US
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Dealt with complaints and problems patiently and courteously, showing empathy for the guests' situation.
- Implemented new procedures to improve the front desk's organization and efficiency.
- Quickly answered a multi-line phone system and enthusiastically greeted callers.
- Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change.
- Greeted customers in a timely manner, typed correspondence, answered/transferred phone calls, and set up appointments and meetings.
- Honed my customer service skills in a professional setting through repeated interactions with customers.
- Greeted clients warmly and ensured a positive first impression.
- Managed appointment scheduling using salon management software efficiently.
- Handled cash and processed payments accurately at the front desk.
