Izabella Derohannesian
Port Saint Lucie
Summary
Dedicated team leader with over 9 years of experience in fast-paced, guest-facing environment. Proven skills in effective communication, problem-solving, and enhancing guest experience. Committed to team collaboration and streamlining operation. Eager to contribute to a people-oriented team in the fitness and wellness sectors.
Overview
8
8
years of professional experience
Work History
Front desk Receptionist
Bluegreen Vacations
San Antonio
08.2022 - 03.2025
- Implemented new scheduling system, reducing wait times and optimizing front desk operations.
- Resolved guest inquiries promptly, improving customer service ratings significantly.
- Coordinated with the team to ensure seamless operations, fostering a collaborative work environment.
- Maintained accurate records, contributing to improved data management and reporting accuracy.
Valet Supervisor
Towne Park Valet Services
San Antonio
08.2021 - 08.2022
- Led team of 6+ valet drivers, achieving timely vehicle retrievals and enhancing guest interactions.
- Addressed customer inquiries and resolved complaints effectively in high-pressure situations.
- Managed accurate records using proprietary parking software, ensuring compliance and operational efficiency.
Youth Program Leader
Nisd Learning Tree
San Antonio
11.2018 - 07.2021
- Developed lesson plans and facilitated after-school activities, mentoring 30 students to enhance learning engagement.
- Facilitated emotional and social development through positive interactions. through consistent and positive reinforcement.
- Collaborated with parents and faculty to address student needs and monitor progress, ensuring tailored support strategies.
Cashier/ Checker
Chick-Fil-A
San Antonio
08.2017 - 01.2018
- Processed payment transactions efficiently during peak hours, contributing to smoother checkout experience.
- Delivered fast, courteous service to enhance customer satisfaction and loyalty.
Education
High School Diploma -
Clark High School
San AntonioSkills
- Front desk operations
- Appointment scheduling
- Visitor check-in
- Guest management software
- Customer service
- Time prioritization
- Patient-Focused Communication
- Conflict management
- Team leadership
- HIPAA Awareness
Hobbies
Maintaining personal wellness through strength training, yoga, and mindfulness practices, Passionate about promoting healthy lifestyle habits
Timeline
Front desk Receptionist
Bluegreen Vacations
08.2022 - 03.2025
Valet Supervisor
Towne Park Valet Services
08.2021 - 08.2022
Youth Program Leader
Nisd Learning Tree
11.2018 - 07.2021
Cashier/ Checker
Chick-Fil-A
08.2017 - 01.2018
High School Diploma -
Clark High School