ALEXANDRA BOLES
Melbourne,USA
Summary
Dynamic operations executive with a proven track record at MedFast Urgent Care Centers, driving strategic growth and operational efficiency. Expert in healthcare operations management and team leadership, I excel in contract negotiation and stakeholder relations, consistently enhancing profitability and patient experience across multi-site facilities.
Overview
11
11
years of professional experience
Work History
Chief of Operations
MedFast Urgent Care Centers
Merritt Island, USA
01.2024 - Current
- Led strategic planning initiatives that enhanced operational efficiency, patient experience, and profitability across all locations.
- Partner with executive leadership on growth strategy, budgeting, forecasting, and long-term organizational planning.
- Provide executive oversight for multi-site urgent care operations, including clinical operations, staffing, workflows, and performance management.
- Implement standardized operating procedures, KPIs, and reporting dashboards to drive accountability and consistency.
- Oversaw vendor relationships and contract negotiations to ensure compliance with healthcare regulations.
- Mentored and developed management teams, fostering leadership continuity and supporting organizational scalability.
Director of Business Development
MedFast Urgent Care Centers
Merritt Island, USA
09.2017 - 01.2024
- Executed and managed 100+ employer contracts, enhancing occupational health service revenue.
- Prepared and negotiated sales proposals and contracts while ensuring compliance with legal and regulatory requirements.
- Built and maintained strong relationships with corporate clients, community partners, and referral sources.
- Drove brand recognition and revenue growth through strategic marketing initiatives and employer outreach.
- Created and managed marketing budgets, forecasting project costs and monitoring return on investment.
Executive Assistant
FirstCare Health Plans
Austin, USA
10.2015 - 10.2016
- Managed executive calendars, travel arrangements, conference logistics, and internal communications to streamline operations.
- Supported Senior Vice President of Compliance and Government Programs in meeting departmental and corporate objectives through effective project coordination.
- Coordinated cross-departmental initiatives and ensured timely follow-up on action items to drive accountability and alignment.
- Assisted with regulatory documentation, reporting, and compliance-related projects.
Customer Service Representative
Health First Health Plans
Rockledge, USA
08.2014 - 10.2015
- Consistently exceeded performance metrics related to call quality, efficiency, and customer satisfaction.
- Resolved escalated customer complaints, collaborating with supervisors to streamline service processes and enhance resolution efficiency.
- Assessed needs of members and providers, educating them on insurance benefits and coverage to improve understanding and satisfaction.
- Contributed to initiatives that improved overall member experience and operational effectiveness, directly impacting service quality.
Education
Bachelor of Science - Healthcare Administration
University of North Florida
Jacksonville, FL01.2012
Skills
- Healthcare Operations Management
- Strategic Planning & Execution
- Business Development & Growth Strategy
- Contract Negotiation
- Budgeting & Forecasting
- Sales & Marketing Leadership
- Process Improvement
- Compliance & Regulatory Support
- Team Leadership & Development
- Client & Stakeholder Relations
- Collaboration & Executive Communication
- Project & Change Management
- Complaint Resolution & Service Recovery
- Data-Driven Decision Making
Timeline
Chief of Operations
MedFast Urgent Care Centers
01.2024 - Current
Director of Business Development
MedFast Urgent Care Centers
09.2017 - 01.2024
Executive Assistant
FirstCare Health Plans
10.2015 - 10.2016
Customer Service Representative
Health First Health Plans
08.2014 - 10.2015
Bachelor of Science - Healthcare Administration
University of North Florida