Alexandra Borah
Haughton,LA
Summary
Results-driven customer service professional excelling in conflict resolution, relationship building, and active listening. Proven ability to enhance customer satisfaction and loyalty through effective communication and critical thinking.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Performance Food Group Co
Shreveport, LA
12.2022 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline order processing and enhance operational efficiency.
- Managed customer accounts, ensuring accuracy in order entries and maintaining detailed records.
- Trained new staff on best practices in customer service and system navigation for optimal performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed timely and effective replacement of damaged or missing products.
Assistant Store Manager
Dollar General
Haughton, LA
06.2020 - 11.2022
- Led daily operations to ensure store compliance with company policies and standards.
- Mentored and trained new team members on customer service protocols and inventory management.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Bar Manager
Flying Heart Brewery
Bossier City, LA
01.2017 - 11.2019
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored bar staff on service standards and beverage knowledge.
- Managed inventory levels, minimizing waste through effective ordering processes.
- Collaborated with brewing team to create seasonal drink offerings reflecting brewery's vision.
- Implemented promotional events, driving increased foot traffic and customer engagement.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Education
High School Diploma -
Haughton High
Haughton, LA03-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Follow-up skills
Timeline
Customer Service Representative
Performance Food Group Co
12.2022 - Current
Assistant Store Manager
Dollar General
06.2020 - 11.2022
Bar Manager
Flying Heart Brewery
01.2017 - 11.2019
High School Diploma -
Haughton High