Alexandra Carlson
Bozeman,MT
Summary
Server bringing skills in order management, payment processing, and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Trainer, Server, Host
Montana Rib And Chop House
2023.08 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Afterschool Paraprofessional
Irving Elementary School
2023.03 - 2023.05
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as afterschool ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Shift Lead
City Brew Coffee Company
2022.01 - 2022.08
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Shift Lead
Crumbl Cookies
2021.06 - 2022.01
- Worked effectively in fast-paced environments.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Produced consistently high-quality baked goods for customers.
Server
Grizzly Peak
2019.01 - 2021.06
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Elementary Education
Montana State University - Bozeman
Bozeman, MT05.2026
Skills
Strong Work Ethic
Exceptional customer service
New Hire Training
Public Speaking
Team Collaboration
High-volume dining
Creative Problem-Solving
References
Michelle Anderson
(218) 833-3390
Lovingcafe16@gmail.com
Certification
Alcohol Certification
Timeline
Trainer, Server, Host
Montana Rib And Chop House
2023.08 - Current
Afterschool Paraprofessional
Irving Elementary School
2023.03 - 2023.05
Shift Lead
City Brew Coffee Company
2022.01 - 2022.08
Shift Lead
Crumbl Cookies
2021.06 - 2022.01
Server
Grizzly Peak
2019.01 - 2021.06
Bachelor of Science - Elementary Education
Montana State University - Bozeman
Alcohol Certification
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