Alexandra Nugent
Great Falls,MT
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Bartender
Montana Rib And Chop House
10.2023 - Current
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Account Manager
Gulf South Technology Solutions
05.2021 - 12.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Lead Server
18 STEAK, L'Auberge Casino & Hotel
08.2016 - 12.2019
- Responded quickly to customer concerns and inquiries.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Partnered with team members to efficiently serve food and beverages.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Bartender/Server
Mike Andersons Seafood Inc.
08.2013 - 08.2016
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Managed several customers per shift while simultaneously preparing drinks for restaurant servers.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
Customer Service Representative
Leblanc's Food Store
08.2009 - 08.2013
- Worked with managers to develop service improvement initiatives.
- Answered customer questions and addressed concerns.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Education
Bachelor of Science - Marketing
Nicholls State University
Thibodaux, LA11 2018
Skills
- Relationship selling
- Product and service knowledge
- Sales development
- Customer needs assessment
- Market research and analysis
- Customer retention abilities
Accomplishments
Represented Nicholls State University in the International Collegiate Sales Competition 2017 & 2018
Timeline
Bartender
Montana Rib And Chop House
10.2023 - Current
Account Manager
Gulf South Technology Solutions
05.2021 - 12.2022
Lead Server
18 STEAK, L'Auberge Casino & Hotel
08.2016 - 12.2019
Bartender/Server
Mike Andersons Seafood Inc.
08.2013 - 08.2016
Customer Service Representative
Leblanc's Food Store
08.2009 - 08.2013
Bachelor of Science - Marketing
Nicholls State University
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