Alexandra Carroll
Upper Marlboro,MD
Summary
- Extraordinary and active results oriented student previously accepted to attend high school in a STEM based program in Prince George's County Schools. Now a full time student at Morgan State University in the College of Science, Engineering and Technology. Current GPA 3.3
- Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Assistant
MAC Ventures Inc
06.2020 - Current
- Provide support by processing invoices, posting listings, process and submit contracts,
schedule meetings/events, order agent materials, greet visitors, and answer office phones - Assist and support the owner in all business and personal areas as needed
- Maintain database management systems
- Screen and direct phone calls; distribute correspondence to owner and team
- Create, categorize, and dispatch tickets to appropriate team member for completion
- Marketing of listings, staging business and team through social media and other avenues
- Maintain professional and courteous relationships with team, current and prospective
clients, suppliers, vendors and professionals servicing the company - Assist with staging of properties by setting up furniture, accessories etc. in properties
Cashier/Shelf Stocker
Aldi
10.2022 - 11.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Stocked, tagged and displayed merchandise as required.
Client Service Coordinator
Reality Solutions Unlimited
05.2020 - 02.2022
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Streamlined communication channels for improved team collaboration and quicker response times to client requests.
- Achieved higher customer retention rates with proactive follow-up on client concerns and timely resolutions.
- Create, categorize, and dispatch tickets to appropriate team member for completion
- Responsible for inputting customer information into client database system
- Organize paperwork into files with customer’s real estate documents
(RA)/National Education Association Expo Conferenc
National Education Association, NEA
06.2016 - 06.2017
- Assisted physically challenged attendees by providing mobile logistics assistance within
the convention center - Assisted with the conference logistics and served as POC for up to 750 conference
attendees - Assembled giveaway bags and materials
- Collected and distributed reference materials
- Acted as a tour guide for a Human and Civil Rights awards gala with over 1,500
attendees - Escorted VIP attendees to their tables
- Assigned to work on the stage at the gala as a trophy presenter
Education
Bachelor of Science - Biology
Morgan State University
Baltimore, MD12.2024
High School Diploma -
Oxon Hill High School
Oxon Hill, MD05.2020
Skills
- Expense Reporting
- Administrative Support
- Inventory Management
- Appointment Scheduling
- Strategic Planning
- Strong Problem Solver
- File Maintenance
- Customer Service
- Data Entry
- Microsoft Word Certified
- Microsoft Powerpoint Certified
Certification
- Microsoft Word Certified
- Microsoft Powerpoint Certified
Languages
English
Native or Bilingual
Affiliations
- Aspiring Model
- Pre Dental Club
- Black Women in STEM Club
References
References available upon request.
Timeline
Cashier/Shelf Stocker
Aldi
10.2022 - 11.2023
Office Assistant
MAC Ventures Inc
06.2020 - Current
Client Service Coordinator
Reality Solutions Unlimited
05.2020 - 02.2022
(RA)/National Education Association Expo Conferenc
National Education Association, NEA
06.2016 - 06.2017
Bachelor of Science - Biology
Morgan State University
High School Diploma -
Oxon Hill High School