Alexandra Castillo
White Plains,NY
Overview
7
7
years of professional experience
Work History
BDC Service Representative
Volvo Cars Service & Parts Center
White Plains, NY
11.2025 - Current
- Facilitated effective communication between customers and service advisors to enhance satisfaction.
- Processed service appointments using dealership management software to optimize scheduling efficiency.
- Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
- Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
- Coordinated service appointments, ensuring optimal scheduling and resource allocation.
- Make inbound and outbound calls.
Sales Associate
Hollister.Co
West Nyack, NY
10.2023 - 01.2026
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Bank Teller
Citibank
Thornwood, NY
07.2025 - 11.2025
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Provided exceptional customer service by resolving inquiries and addressing concerns promptly.
- Conducted daily cash handling duties, maintaining accurate financial records and balancing cash drawers.
- Assisted in identifying opportunities to increase sales of bank products and services through customer engagement.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks
- Completed deposits and withdraws.
Team Manager
Panera Bread
White Plains, NY
01.2023 - 05.2025
- Managed daily cash flow, deposits, register audits, and end of day reconciliation.
- Developed and maintained weekly staff schedules, optimizing shift coverages and labor costs.
- Monitored and recorded food temperatures to ensure safety and health regulations.
- Ensure compliance of sanitation standards.
- Train team members, providing guidance and performance feedback.
- Maintain cleaning and organization in all food preparation and storage area.
- Supervising catering sales.
- Completed inventory and ordering.
- Led employee relations through effective communication, coaching, training, and development..
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
Team Member/Lead Member
Panera Bread
White Plains, NY
04.2021 - 12.2022
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Knowledge of using/cleaning bread slicer machine, deck oven, and TurboChef oven.
- Baking freezer to oven pastries, cookies, and breads.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted on catering orders.
- Back of house Prep.
Sales Associate/Merchandise Lead Associate
Old Navy
White Plains, NY
09.2019 - 01.2021
- Knowledge on completing inventory.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, payment cards, and receipts to customers.
- Used in-store system to locate inventory and place special orders for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School -
White Plains High School
White Plains, NY06.2021
Skills
- Customer Service
- Communication
- Team Collaboration
- Money handling
- Call center experience
- Appointment scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certifications / License
Driver's License
ServSafe Certification
ServSafe Allergen Certification
Timeline
BDC Service Representative
Volvo Cars Service & Parts Center
11.2025 - Current
Bank Teller
Citibank
07.2025 - 11.2025
Sales Associate
Hollister.Co
10.2023 - 01.2026
Team Manager
Panera Bread
01.2023 - 05.2025
Team Member/Lead Member
Panera Bread
04.2021 - 12.2022
Sales Associate/Merchandise Lead Associate
Old Navy
09.2019 - 01.2021
High School -
White Plains High School