Alexandra A. Ceberio
New York,NY
Summary
Eager to contribute a background in Customer Service, Sales, and Administrative Support toward maximizing a top employer's success. Being a very coachable individual, I am always eager to learn and grow. My work experience has given me a solid foundation, as it has prepared me to work closely with clients, perform well under pressure, and multitask seamlessly in a fast-paced environment. I am a self-starter who quickly rectifies on-site and virtual challenges by streamlining operations, eliminating risks, and adapt to evolving scenarios.
Overview
4
4
years of professional experience
Work History
LASH CONSULTANT
THE AMAZING LASH STUDIO
11.2023 - Current
- Consistently creating a friendly environment for guests by welcoming and assisting, as well as quickly responding to customer questions and needs
- Developed marketing strategies to promote services offered at the salon.
- Resolved any complaints or issues promptly while maintaining a positive attitude.
- Conducted product demonstrations to educate customers about products available for purchase.
AGENT EMPLOYEE
STATE FARM INSURANCE
06.2022 - 10.2023
- Fearlessly perform cold calls to evaluate leads and achieve sales goals, both in English & Spanish
- Communicated effectively with customers, ensuring their satisfaction was achieved.
- Developed and maintained strong relationships with clients
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
TERRITORY MANAGER
ACCELION
07.2021 - 06.2023
- Served an integral role as representative for Verizon Fios and Wireless with the responsibility of providing services to 90+ properties across New York
- Analyzed sales data to identify trends and areas for improvement and growth
- Developed and implemented strategies to increase sales in assigned territory.
- Established relationships with key customers, vendors, and distributors in the area.
AGENT EMPLOYEE
STATE FARM INSURANCE
10.2020 - 01.2021
- Developed leads, scheduled appointments, identified customer needs, and marketed appropriate services
- Followed up on customer inquiries via phone or email in a timely manner.
- Collaborated closely with other departments to meet organizational goals.
- Generated creative ideas for marketing initiatives.
Education
Master of Business Administration -
Sacred Heart University
06-2020
Bachelor of Science in Management - Minor in English
Sacred Heart University
05-2019
Skills
- Streamlining Operations
- Risk Management
- Strategic Planning
- Microsoft Office, Google Suite & Figma
- CRM
- Teamwork
- Digital Recordkeeping
- Adaptable to Changing Client Needs
- Relationship Building
- Excellent Communication and Presentation
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
LASH CONSULTANT
THE AMAZING LASH STUDIO
11.2023 - Current
AGENT EMPLOYEE
STATE FARM INSURANCE
06.2022 - 10.2023
TERRITORY MANAGER
ACCELION
07.2021 - 06.2023
AGENT EMPLOYEE
STATE FARM INSURANCE
10.2020 - 01.2021
Master of Business Administration -
Sacred Heart University
Bachelor of Science in Management - Minor in English
Sacred Heart University