Alexandra Cervenka
Ragley,LA
Summary
Dedicated hospitality professional with a strong background in customer service and beverage knowledge. Skilled in multitasking and effective communication, fostering positive relationships with guests while ensuring high service standards.
Overview
3
3
years of professional experience
Work History
Server/Bartender
Lauberge Casino
Lake Charles, LA
03.2025 - 08.2025
- Provided exceptional customer service in fast-paced casino environment.
- Mixed and served beverages according to standard recipes and guest preferences.
- Processed orders efficiently using point-of-sale system for accurate billing.
- Monitored inventory levels and reported shortages to management regularly.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted guests with friendliness and professionalism.
- Made friendly conversation with customers to provide enjoyable bar experience.
Waitress
Kumo Sushi Moss Bluff
Moss Bluff, LA
05.2022 - 03.2025
- Processed payments and handled cash transactions with attention to detail.
- Collaborated with team members to ensure smooth dining experiences for guests.
- Upsold menu items to enhance guest satisfaction and increase sales opportunities.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Checked back with customers throughout meal service to ensure satisfaction.
Education
Electrical Tech
US Navy
Chicago, IL08-2026
High School Diploma -
South Beauregard High School
Longville, LA05-2025
Bachelor of Science - Electrical Engineering
McNeese State University
Lake Charles, LA08-2026
Skills
- Professional service standards
- Alcoholic Beverage Knowledge
- Hospitality and guest service
- Multitasking capacity
- Good conversationalist
- Bar equipment operation
- Adaptability
Timeline
Server/Bartender
Lauberge Casino
03.2025 - 08.2025
Waitress
Kumo Sushi Moss Bluff
05.2022 - 03.2025
Electrical Tech
US Navy
High School Diploma -
South Beauregard High School
Bachelor of Science - Electrical Engineering
McNeese State University