ALEXANDRA CIENEGA
Sacramento,US
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
11
11
years of professional experience
Work History
Admissions Representative
National Career Education
12.2023 - Current
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Scheduled appointments to meet with students face-to-face and discuss education plans.
- Continuously improved personal knowledge of academic programs offered at our institution, ensuring accurate representation of program details during interactions with prospective students.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
Studio Director
Amazing Lash Studio - Sacramento Eyelash Extensions
09.2022 - 10.2023
- Act as the general manager/operations manager of the Amazing Lash Studio; Manage and oversee all aspects of studio operations
- Acts as main sales manager and sales trainer by identifying training needs and providing ongoing training, coaching, and role-playing opportunities to the team as needed
- Assists Franchisee in setting and achieving membership and retail sales goals
- Developed strong client relationships through transparent communication and consistently delivering high-quality work on time.
- Optimized internal operations through continuous improvement initiatives, including process refinements and employee training programs.
Front Desk Associate
Massage Envy
01.2022 - 09.2022
- Received mail, packages, and courier deliveries, distributing items to staff members and guests
- Answered phone professionally and courteously and used proper phone greeting techniques
- Resolved guest issues with creative solutions, escalating major concerns to management
- Greeted customers upon arrival and provided assistance with check-in.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
Spa Director
California Sun
01.2018 - 10.2021
- Facilitated comfortable work environment for enabling employees to provide exceptional service
- Identified new service opportunities by analyzing spa industry trends and competitors
- Hired talented spa staff with emphasis on patience and passion for customer satisfaction
- Sold products, services, and memberships
- Scheduled staff and supervised scheduling
- Trained staff in use or sale of products, programs, or activities.
- Troubleshot issues related to customer complaints or concerns swiftly, resulting in improved overall guest experience.
Shift Lead
European Wax Center
04.2016 - 12.2017
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Handled EFT transactions and refunds, handled employee's schedule and payroll
- Interviewed and hired/trained front desk associates
- Welcomed arriving guests to hotel to complete arrival and check-in procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Instructional Assistant II
Natomas Unified School District
08.2013 - 05.2016
- Participated in training and learning activities to improve skills development
- Worked with students individually and in small groups, reinforcing skills
- Supported safe, organized classroom conducive to productive learning environment
- Delivered objective and accurate feedback to teacher on pupil achievement and progress
- Monitored students' progressive learning skills and reported findings to teacher
- Complied with policies and procedures relating to student protection, health and safety.
Education
Bachelor of Arts - Psychology
University of California, Davis
Davis, CA01.2022
Associate of Science - Social Sciences
American River College
Sacramento, CA01.2013
Skills
- Leadership Qualities
- Excellent interpersonal skills
- Networking abilities
- Customer Service
- Ethics and integrity
- Sales background
Timeline
Admissions Representative
National Career Education
12.2023 - Current
Studio Director
Amazing Lash Studio - Sacramento Eyelash Extensions
09.2022 - 10.2023
Front Desk Associate
Massage Envy
01.2022 - 09.2022
Spa Director
California Sun
01.2018 - 10.2021
Shift Lead
European Wax Center
04.2016 - 12.2017
Instructional Assistant II
Natomas Unified School District
08.2013 - 05.2016
Bachelor of Arts - Psychology
University of California, Davis
Associate of Science - Social Sciences
American River College
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