Justin Santos
Enthusiastic and customer-focused individual with 3+ years of experience in the entertainment, fitness, and construction industries. Skilled in providing exceptional customer service, maintaining safe and engaging environments, supervising construction projects, coordinating teams and daily tasks, and assisting guests with various activities. Passionate about fitness and dedicated to bringing energy, positivity, leadership, and commitment to the team.
Work History
Front Desk Associate
• Greeted and assisted members, handled membership sign-ups, and resolved questions or concerns.
• Manage point-of-sale transactions, support daily financial reporting, and assist with tours and phone calls.
• Train new hires and help maintain a clean, organized, and welcoming facility.
Team Member
- Assisted guests with safety procedures and facility guidelines.
• Provided customer service by addressing inquiries and concerns and supporting event operations.
• Maintained cleanliness and organization while helping create a positive, welcoming atmosphere.
Construction Project Supervisor
- Led project planning meetings to align stakeholders on timelines and deliverables.
- Developed and implemented project schedules using Microsoft Project for timely completion.
- Managed subcontractor performance, ensuring compliance with safety standards and quality expectations.
- Collaborated with architects and engineers to resolve design issues and optimize project outcomes.