Amit Thandi
Reno
Summary
Dynamic Information Systems student seeking an internship to leverage technical, analytical, and business process skills in a professional environment. Over four years of customer service and front desk experience, combined with hands-on expertise in systems analysis, data management, and technology support, establish a solid foundation. Proven problem-solving abilities and practical experience in EXO workflow improvement and data organization demonstrate a commitment to excellence. Recognized for attention to detail, reliability, and effective communication with diverse teams and clients, prepared to contribute positively to organizational goals.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
Best Western Aiden
03.2022 - 11.2024
- Managed guest check-ins, reservations, and inquiries, ensuring smooth operations and a positive guest experience.
- Welcoming guests and clients and making them feel welcome.
- Monitoring office supplies and ordering more when needed.
- Keeping records and files up to date.
- Answering questions and addressing complaints in a friendly and conversational manner.
- Addressed guest concerns and requests, providing timely and effective solutions.
- Assisted with housekeeping and maintenance coordination, ensuring property upkeep and guest satisfaction.
Sales Associate
Scheels
05.2021 - 12.2021
- Delivered exceptional customer service in a fast-paced retail environment, ensuring customer satisfaction and repeat business.
- Assisted with inventory management, restocking shelves, and organizing store displays.
- Processed sales transactions accurately and efficiently, handling cash and electronic payments.
- Engage in conversation with customers and assist them in making buying decisions.
- Grow personal sales by hitting minimum goals and providing an above and beyond customer experience.
Front Desk Associate
Sundance Motel & Apartments
06.2018 - 02.2020
- Assisted team members, when necessary, in handling cash registers and collecting rent.
- Greeting new possible tenants and showing apartments based on their needs.
- Addressed guest concerns and requests, providing timely and effective solutions.
- Assisted with housekeeping and maintenance coordination, ensuring property upkeep and guest satisfaction.
Education
Bachelor of Science - Information System & Cyber Security
University of Nevada, Reno (UNR)
Reno, Nevada12.2025
High School Diploma - undefined
Robert McQueen High School
Reno, Nevada06.2020
Skills
- Technical Skills: Proficient in [Software/Tools you use regularly, eg, Microsoft Office, Excel, Google Suite, POS systems]
- Customer Service: Skilled in delivering high-quality customer service in retail and hospitality environments
- Communication: Excellent verbal and written communication skills, able to interact effectively with diverse individuals
- Problem Solving: Strong ability to identify issues and find practical solutions in fast-paced settings
- Information Systems : Microsoft excel, Google sheets, database design and management, systems analysis and documentation, data entry, Cybersecurity fundamentals, organization, and auditing
- Business Process and Systems Skills: Improving business process workflows, documenting "as-is" and "to-be" processes, business process analysis and optimization, and identifying inefficiencies and recommending system improvements
Accomplishments
Athletic and Martial Arts Achievements
- Earned Black Belt in Mixed Martial Arts through sustained training, discipline, and performance evaluation.
-Four-year varsity athlete, demonstrating long-term commitment, resilience, and teamwork in competitive environments.
Languages
Punjabi
Native or Bilingual
Timeline
Front Desk Associate
Best Western Aiden
03.2022 - 11.2024
Sales Associate
Scheels
05.2021 - 12.2021
Front Desk Associate
Sundance Motel & Apartments
06.2018 - 02.2020
High School Diploma - undefined
Robert McQueen High School
Bachelor of Science - Information System & Cyber Security
University of Nevada, Reno (UNR)