Alexandra Cooke
Southgate
Summary
Dynamic professional with a proven track record at Beaumont Health, excelling in customer service and staff management. Adept at implementing quality assurance protocols and enhancing team performance. Skilled in data entry and scheduling, I foster positive communication and organizational efficiency, ensuring high standards in all of the work I do.
Overview
12
12
years of professional experience
Work History
Office Assistant
The Nutritional Healing Center of Ann Arbor
10.2019 - Current
- Supported daily office operations by managing patient schedules.
- Assisted in maintaining organized filing systems for easy document retrieval.
- Handled incoming communications, including emails and phone calls, ensuring timely responses.
- Prepared and distributed internal communications, enhancing team information flow.
- Typed reports after patient's first visit and sent to practitioners to review.
Food Service Supervisor
Beaumont Health
04.2018 - 08.2019
- Supervised daily operations of food service department, ensuring compliance with health and safety regulations.
- Trained and mentored staff on food preparation techniques and service standards to enhance performance.
- Implemented quality assurance protocols, maintaining high standards for meal presentation and taste.
- Trained and mentored staff on how to deliver food to patients throughout the hospital.
- Made the schedule for over 100 employees.
Dietetic Technician
St. Joseph Mercy Hospital
04.2016 - 04.2018
- Developed and implemented individualized nutrition care plans for diverse patient populations.
- Collaborated with registered dietitians to assess nutritional needs and optimize dietary interventions.
- Educated patients on dietary modifications, promoting healthier eating habits and lifestyle changes.
- Entered patient menus into computer system to ensure their food choices were delivered correctly for each meal.
- Answered phones and ordered food for patients thought the day in between meal times.
Manager
SUBWAY®Restaurants
06.2013 - 04.2018
- Developed and implemented strategic plans that improved service delivery and customer satisfaction.
- Mentored junior staff, fostering professional growth and enhancing team collaboration.
- Made the staff schedule for about 10 employees.
- Made items that customers ordered and used the point of sale system.
Education
Nutrition And Food Service Management
Madonna University
Livonia05-2016
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Verbal communication
- Administrative support
- Scheduling appointments
- Valid Driver's license
- Staff management
Timeline
Office Assistant
The Nutritional Healing Center of Ann Arbor
10.2019 - Current
Food Service Supervisor
Beaumont Health
04.2018 - 08.2019
Dietetic Technician
St. Joseph Mercy Hospital
04.2016 - 04.2018
Manager
SUBWAY®Restaurants
06.2013 - 04.2018
Nutrition And Food Service Management
Madonna University
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