ALEXANDRA CORTES
Philadelphia,PA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
1
1
year of professional experience
Work History
Safety Supervisor
Surface Technology Corporation
2018.07 - 2019.01
- Worked with all Microsoft programs to keep track of supplies, and day-to-day operations.
- Instructed employees on OSHA standards.
- Completed workplace safety and hazard inspections.
- Kept main work areas free of debris and obstacles that could cause falls and mishaps.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recognized, documented, and advised on removal of hazards.
Shift Leader
BIC Tacos
2017.12 - 2018.07
- Opened and closed the store alone as a key holder
- Took inventory and ordered the correct number of supplies the store needed.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Bachelor's - History
Southern New Hampshire University
Hooksett, NH10.2025
High School Diploma -
Indian River High School
Chesapeake, VA06.2016
Skills
- Customer Service
- Reliability
- Critical thinking
- Cash-handling
- Organizational skills
- Teamwork
- Microsoft
- Basic Math Functions
- POS Inventory System Operation
- Customer Satisfaction
Assessments
- Customer service, Proficient, 05/01/23, Identifying and resolving common customer issues
- Sales skills, Proficient, 08/01/23, Influencing and negotiating with customers
- Call center customer service, Proficient, 05/01/23, Demonstrating customer service skills in a call center setting
- Administrative assistant/receptionist, Proficient, 08/01/23, Using basic scheduling and organizational skills in an office setting
Timeline
Safety Supervisor
Surface Technology Corporation
2018.07 - 2019.01
Shift Leader
BIC Tacos
2017.12 - 2018.07
Bachelor's - History
Southern New Hampshire University
High School Diploma -
Indian River High School
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