Alexandra Coto Godinez
Everett,Massachusetts
Summary
Developed strong customer service and conflict resolution skills in fast-paced, high-pressure environment. Seeking to transition into new field where these skills are valuable. Dedicated to delivering exceptional service and ensuring positive experiences for all clients.
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
3
3
years of professional experience
Work History
Flight Attendant
American Airlines
Chicago, IL
08.2025 - 02.2026
- Delivered exceptional customer service, ensuring passenger satisfaction throughout flights.
- Demonstrated proficiency in emergency procedures and safety protocols during inflight operations.
- Collaborated with crew members to maintain cabin cleanliness and organization during flights.
- Assisted passengers with special needs, providing personalized support and attention.
- Conducted pre-flight safety checks, ensuring compliance with regulatory requirements and company standards.
- Contributed to team initiatives aimed at enhancing operational efficiency and passenger experience.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Customer Service Agent
American Airlines
Boston, MA
09.2022 - 07.2025
- Delivered exceptional customer support, addressing inquiries and resolving issues efficiently.
- Processed ticketing and reservations using proprietary software to enhance operational accuracy.
- Collaborated with team members to streamline service procedures and improve response times.
- Educated customers on airline policies and travel regulations to ensure compliance and satisfaction.
- Monitored flight schedules and updates, providing timely information to customers regarding changes or delays.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Everett High School
Everett, MA06.2022
Skills
- Team collaboration
- Time management
- Passenger assistance
- Problem-solving
- Issue resolution
- Customer service
- Strong work ethic
- Attention to detail
Disclaimer
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Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Flight Attendant
American Airlines
08.2025 - 02.2026
Customer Service Agent
American Airlines
09.2022 - 07.2025
High School Diploma -
Everett High School