Alexandra De La Rosa
Pico Rivera,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alta Dena Dairy/ Independent Distributor
Tustin, CA
04.2021 - Current
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel
accounts, or obtain details of complaints - Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Obtain customers' names, addresses, and billing information, product order, and enter this information on order forms
- Oversee accounts, check figures, postings, and documents for correct entry, and mathematical accuracy
Department Manager
Buffalo Wild Wings
1576 South Azusa Ave, City Of Industry , CA
12.2020 - 12.2023
- Kept records of customer interactions or transactions, recorded details of inquiries, complaints, comments, and actions taken
- Managed the human resource function in the restaurant ensuring recruitment, selection, orientation, training, scheduling and performance management functions meet or exceed company specified criteria
- Developed employees by providing ongoing feedback, established performance expectations, and conducted performance reviews
- Ensured the execution of training programs during shifts and ensured compliance for direct reports for all training and certification requirements
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
- Maintained expenses below budget through accurate planning, waste reduction, purchasing, and cost-effective operating procedures
- Conducted administrative manager functions, such as entering invoices, inventory, and end-of-day procedures.
- Ensures overall food quality and handling, safety, security, service and cleanliness standards are met
Lead Server Trainer
Buffalo Wild Wings
1576 South Azusa, City Of Industry
04.2018 - 12.2020
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats
- Educated waiters on menu items, memorization strategies and how to convey information clearly
- Maintained contact with kitchen staff, management, and customers to ensure that dining details were handled properly, and customers' concerns were addressed
- Assisted colleagues during rush periods to foster and promote teamwork while providing exceptional service and guest dining experience
- Participated in and attended meetings or seminars to obtain information for use in training programs
Education
Bachelor of Arts - Psychology
California State University, Fullerton
08.2021
Skills
- Computer software
- Decision-making
- Leadership
- Multi-task-oriented
- Organization
- Customer service
- Punctual
- Detail-oriented
- Teamwork
- Resourceful
- Innovative
- Communication
- Adaptability
- Management skills
- Problem solving
- Critical thinking
- Active listening
- Data analysis
Timeline
Customer Service Representative
Alta Dena Dairy/ Independent Distributor
04.2021 - Current
Department Manager
Buffalo Wild Wings
12.2020 - 12.2023
Lead Server Trainer
Buffalo Wild Wings
04.2018 - 12.2020
Bachelor of Arts - Psychology
California State University, Fullerton