D'Asia Ryals
Charlotte,NC
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt to working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sitel
11.2023 - 07.2024
- Answered customer inquiries via phone, email, and chat.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
Debt Collector
SYKES
01.2020 - 09.2023
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Customer Service Representative
Conduent
03.2019 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Fashion Merchandising
Johnson And Wales
Charlotte, NC06.2016
High School Diploma -
Triton High School
Erwin, NC06.2014
Skills
- Inbound and outbound Calling
- Complaint resolution
- Call management
- Account updating
- Information security
- Data entry
- Creative writing
- Computer software
Timeline
Customer Service Representative
Sitel
11.2023 - 07.2024
Debt Collector
SYKES
01.2020 - 09.2023
Customer Service Representative
Conduent
03.2019 - 12.2020
Associate of Arts - Fashion Merchandising
Johnson And Wales
High School Diploma -
Triton High School