ALEXANDRA DIEBELS
Summary
Experienced operations and project management professional with nearly a decade of expertise in leading cross-functional teams across various industries. Skilled in managing large-scale projects and fostering collaboration among team members to achieve organizational goals. Recognized as an energetic leader driving results, promoting continuous improvement, and cultivating strong customer relationships.
Overview
21
21
years of professional experience
Work History
Program Manager II Worldwide Grocery Real Estate
Amazon
08.2021 - Current
- Coordinated concurrent launches and decommissions ensuring smooth transitions for various business units.
- Oversee project management software to track key milestones with stakeholders for launches.
- Executed communication on a regular cadence with all stakeholders, vendors, and third-party labor
- Built and preserved connections with various departments such as Finance, Technology, Startup, Field Operations and Workforce Staffing.
- Provide reporting and documentation on opportunities, lessons learned, operational readiness tasks, and best practices
- Virtual
Team Manager Shipping & Delivery Support
Amazon
09.2020 - 07.2021
- Directed team of 75 customer service associates at Locker+ Co-Location sites within AMZL delivery stations.
- Managed teams through coaching performance based on metrics and data
- Continuously focused on increasing engagement leading to higher impact on productivity
- Worked with fellow Team Managers to initiate six new Amazon Hub Locker Co-Location sites without critical failures.
- Boosted Delivery Success Rate in Northern California by 15% in Q1 2021, sustaining the improvement through Q3 2021.
- Virtual
Residential Program Manager
Fulcrum Property
Sacramento, CA
06.2016 - 03.2020
- Managed operations of five residential communities and over 250 units, ranking in the top 10% of the multi-family housing market.
- Performed budgeting, procedural implementations, reporting, goal setting and strategy development resulting in over 95% annual occupancy.
- Collaborated closely with Senior Executives, including CEO, to develop continuous leasing strategies which resulted in an average increase of8% on rental rates year over year
- Directed a team of on-site employees, vendors, & subcontractors focused on client service/tenant relations
- Boosted productivity by 20% through successful planning of cross-property initiatives.
Crew Member
Trader Joe’s
Roseville, CA
05.2004 - 09.2015
- Incorporated exceptional customer service while providing product knowledge resulting in customer retention
- Aided in inventory management and ordering products for specific departments on a regular basis
Education
Master of Business Administration - General Management
University of California, Davis, CA – Graduate School of Management
Bachelor of Arts, Family & Consumer Sciences - Apparel Marketing & Design
California State University, Sacramento, CA
Skills
- Operations Management, Project Management, Marketing, Leadership, Problem Resolution, Process Development, Detail Oriented, Strategic Planning & Implementation, Content Creation, Balance Multiple Objectives, Highly Developed and Polished Communication Skills
- MS Office, Adobe Photoshop, Tableau, SharePoint, Airtable, SmartSheet, Salesforce, Social Media
Timeline
Program Manager II Worldwide Grocery Real Estate
Amazon
08.2021 - Current
Team Manager Shipping & Delivery Support
Amazon
09.2020 - 07.2021
Residential Program Manager
Fulcrum Property
06.2016 - 03.2020
Crew Member
Trader Joe’s
05.2004 - 09.2015
Master of Business Administration - General Management
University of California, Davis, CA – Graduate School of Management
Bachelor of Arts, Family & Consumer Sciences - Apparel Marketing & Design
California State University, Sacramento, CA