Alexandra Diodato
West Kingston
Summary
Knowledgeable CAO Tech with solid background in managing grocery store operations and ensuring customer satisfaction. Adept at streamlining inventory processes and improving store layout to enhance shopping experience. Demonstrates ability in multitasking and maintaining high standards of store presentation.
Overview
9
9
years of professional experience
Work History
CAO Technician -Series 1101- Grade GS05
Defense Commissary Agency
07.2023 - Current
- Maintains the Computer Assisted Ordering (CAO) DAX system with current, accurate data to ensure optimal order quantities are calculated correctly to sustain customer demands
- Uses radio-frequency hand-held terminals daily to gather data necessary to update and adjust inventory
- Highly proficient in reading and following plan-o-grams to include updating replenishment parameters (mins) and inclusion of new and incoming product
- Records and updates Balance on Hand (BOH) data; maintains perpetual inventory and audits credits
- Records daily inventories of items not-in-stock to include dry, chill, freeze, DSD, and DSD-s items
- Performs daily inventory audit of items not-in-stock and mitigates daily overwrite reports
- Performs weekly Cycle Counts to ensure balance-on-hand stays true to DAX system to order and replenish stock accordingly
- Evaluates stock levels of all CAO categories daily by physically reviewing the storage and display shelf locations, shippers and warehouse
- Interfaces with all levels of management and serves as central point of contact for commercial distributor/vendor stocking representatives on all aspects affecting CAO
- Recommends appropriate decisions and method of ordering by reviewing previous sales history, market conditions, and customer demand
- Responds to customer requests for products, services, and other information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Operate daily functions using a full range of office automation equipment and word processing software to create and edit a variety of documents and spreadsheets
- Utilizes database software daily for data entry, revision, calculation; producing both standard and customized reports in order to visualize data
- Gained expertise in transmitting and receiving documents electronically through networked personal computers and workstations
- Manages inventory control processes, ensuring of accurate tracking and timely replenishment of supplies
- Supports order generation processes for efficient and seamless supply chain operations
- Trained new employees on standard operating procedures, ensuring consistency across the team.
- Performed inventory prep to include organizing and allocating stock replenishment to ensure a proper inventory count
- Performed in four annual Grocery UPC Inventories to include working with radio-frequency hand-held terminals (HHT's) where I gained the experience of working with HHT's in adjusting balance on hands and determining proper replenishment parameters in order to prepare for inventory prep
- Responsible for building and following display packages to include end caps and holiday displays
- Frequently work excess stock from warehouse, displays and shippers to shelf location
- Attended a DAX/IM Training Course at New London Sub-Base, Groton CT, to review system updates, gain knowledge on updated procedures in regard to issuing orders, advanced data entry and database management skills, completing contract modifications, and system functions
- Actively maintains a safe work environment by strictly adhering to established safety protocols and guidelines.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Store Associate -Series 1101- Grade GS04
Defense Commissary Agency
04.2021 - 07.2023
- Performed cash, card, and check transactions to complete customer purchases
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions
- Greeted customers, helped locate merchandise, and suggested suitable options
- Built customer loyalty and retention by delivering excellent shopping experiences
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service
- Utilizes strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Assisted in receiving stock and organizing warehouse, streamlining product accessibility for restocking
- Collaborated with team members to execute promotional displays, leading to increased sales
- Coordinated with other departments to ensure product availability for promotions, optimizing sales opportunities
- Responsible for building and following display packages to include end caps and holiday displays
- Performed inventory prep to include organizing and allocating stock replenishment to ensure a proper inventory count
- Performed in two annual Grocery UPC Inventories to include working with radio-frequency hand-held terminals (HHT's) where I gained the experience and knowledge of working with HHT's in adjusting balance on hands and determining proper replenishment parameters in order to prepare for inventory prep
Assistant Front End Manager
Stop & Shop Supermarket Company
04.2016 - 03.2022
- Oversaw cash handling procedures, customer refunds, and Western Union Foreign Currency exchanges, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions
- Monitored cash drawers in 15 checkout stations to verify adequate cash supply
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively
- Maintained strong customer relations and effective customer service standards
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Promoted from cashier to Assistant Front End Manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge
- Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment
- Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition
- Managed shelf inventory and customer-focused loss prevention strategies
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Established team priorities, maintained schedules and monitored performance
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
Education
High School Diploma -
Chariho High School
Wood River Junction, RI01.2019
Some College Experience - Concentration in Business Management & Marketing
Community College of Rhode Island
Warwick, RI01.2021
Skills
- Microsoft Office
- Windows Operating Systems
- IOS Operating Systems
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Work Planning and Prioritization
- OSHA Compliance
Employee of the Quarter, 2023
Received a certificate and cash bonus for Fiscal Year 2023, for exceptional customer service, attention to detail, accountability, and ability to successfully carry out daily store operations.
Timeline
CAO Technician -Series 1101- Grade GS05
Defense Commissary Agency
07.2023 - Current
Store Associate -Series 1101- Grade GS04
Defense Commissary Agency
04.2021 - 07.2023
Assistant Front End Manager
Stop & Shop Supermarket Company
04.2016 - 03.2022
Some College Experience - Concentration in Business Management & Marketing
Community College of Rhode Island
High School Diploma -
Chariho High School
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