Alexandra Dixon
Danville,IN
Summary
Dynamic Patient Financial Advocate at Hendricks Regional Health Hospital with expertise in insurance verification and patient education. Proven ability to enhance patient experience through effective conflict resolution and team collaboration. Recognized for streamlining billing processes and maintaining accurate records, ensuring clarity in financial responsibilities for patients.
Overview
17
17
years of professional experience
Work History
Patient Financial Advocate
Hendricks Regional Health Hospital
Danville, IN
06.2015 - Current
- Assisted patients with understanding financial responsibilities for medical services.
- Communicated with insurance providers to clarify coverage options and benefits.
- Educated patients on available financial assistance programs and resources.
- Collaborated with healthcare teams to streamline billing processes and improve patient experience.
- Reviewed patient accounts for accuracy and resolved discrepancies in billing statements.
- Reviewed patient bills prior to submission to identify discrepancies or errors.
- Maintained accurate records of all communication between patients and providers.
- Analyzed patient accounts to ensure accuracy of charges, payments, and adjustments.
- Communicated effectively with customers via telephone, email, or mail correspondence.
Instructional Aide
Danville Community School
Danville, IN
09.2018 - 05.2020
- Supported teachers in implementing individualized education plans for students with disabilities.
- Assisted in maintaining a safe and positive learning environment for all students.
- Implemented behavior management strategies to promote student engagement and focus.
- Provided one-on-one support to students during classroom activities and lessons.
- Monitored student behavior and reported observations to instructional staff regularly.
- Served as classroom aide to teachers and worked one-on-one with special needs students.
- Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
- Aided disabled students in using restroom facilities.
- Helped teachers manage classroom and workload.
Office Clerk
Hendricks County Clerk
Danville, IN
09.2008 - 11.2011
- Processed legal documents and maintained accurate public records for county operations.
- Assisted residents with requests for information and guided them through services offered.
- Supervised clerical staff, ensuring adherence to office procedures and standards.
- Implemented filing systems to enhance document retrieval efficiency and organization.
- Provided excellent customer service on phone and in-person to individuals from socially, economically and culturally diverse backgrounds.
- Created and maintained filing systems for all legal documents pertaining to the county government.
- Ensured that all forms were completed correctly before submitting them for approval.
Education
High School Diploma -
Ben Davis High School
Indianapolis08-2002
Skills
- Insurance verification
- Patient education
- Customer relationship management
- Conflict resolution
- Team collaboration
- Organizational skills
- Customer service
References
References available upon request.
Timeline
Instructional Aide
Danville Community School
09.2018 - 05.2020
Patient Financial Advocate
Hendricks Regional Health Hospital
06.2015 - Current
Office Clerk
Hendricks County Clerk
09.2008 - 11.2011
High School Diploma -
Ben Davis High School