ALANNAH SAMUEL
Taylors
Summary
Psychology undergraduate pursuing a Bachelor of Science in Psychology at South College with professional experience spanning healthcare advocacy, insurance operations, claims processing, compliance, and patient support. Skilled in applying psychological principles including behavioral analysis, communication, conflict resolution, empathy, and crisis de-escalation within fast-paced healthcare environments. Recognized for strong analytical thinking, ethical decision-making, patient advocacy, and the ability to translate complex medical and behavioral information into practical solutions. Experienced supporting diverse populations while maintaining HIPAA compliance and delivering high-quality customer care. Seeking opportunities in behavioral health, patient advocacy, healthcare administration, human resources, counseling support, or applied psychology.
Healthcare financial professional prepared to navigate complex billing systems and advocate for patients' financial needs. Adept at collaborating with healthcare teams to ensure seamless financial experiences for patients. Known for reliability and adaptability in dynamic environments, with focus on compliance and customer service excellence.
Professional advocate with strong background in healthcare finance, delivering results-driven solutions. Skilled in navigating insurance claims, patient billing, and financial counseling. Valued team player known for adaptability, effective communication, and problem-solving. Proven ability to support patients through complex financial processes while ensuring compliance and accuracy.
Overview
16
16
years of professional experience
Work History
Patient Financial Advocate
Accredo Specialty Pharmacy
07.2018 - 01.2026
- Managed 80–100 healthcare and insurance claims daily while maintaining compliance with HIPAA and payer regulations
- Applied behavioral communication and conflict-resolution techniques to support patients navigating complex insurance and financial situations
- Educated patients on insurance coverage, benefits, and financial responsibilities using empathetic and patient-centered communication
- Reduced claim denial rates through analytical review, documentation accuracy, and proactive problem-solving
- Served as a subject-matter expert for complex cases while mentoring and training new employees
- Collaborated cross-functionally with providers, insurance companies, and healthcare teams to improve patient outcomes
- Utilized active listening, emotional intelligence, and crisis de-escalation skills to assist vulnerable populations in high-stress situations
- Strengthened workflow efficiency and quality assurance processes through data analysis and compliance monitoring
- Psychology-Relevant Skills Demonstrated
- Behavioral observation
- Patient advocacy
- Crisis de-escalation
- Ethical communication
- Conflict resolution
- Analytical thinking
- Cultural competency
- Documentation accuracy
Member Advocate
Disabled Veteran Solutions
01.2016 - 06.2018
- Served as a primary advocate and liaison for members needing healthcare support and benefit education
- Assisted individuals with complex healthcare concerns using empathy, active listening, and solution-focused communication
- Coordinated with case management and healthcare teams to resolve member issues efficiently
- Maintained confidential documentation and compliance with healthcare regulations
- Supported diverse populations while demonstrating professionalism and emotional intelligence
- Psychology-Relevant Skills Demonstrated
- Advocacy
- Interpersonal communication
- Emotional intelligence
- Behavioral support
- Problem-solving
- Client relationship management
Remarketing Specialist
Global Lending Services
07.2012 - 12.2015
- Managed post-repossession account recovery processes and client communications
- Utilized analytical decision-making and valuation research to maximize recovery outcomes
- Maintained compliance documentation and detailed reporting standards
- Demonstrated negotiation, organization, and conflict-management skills in high-pressure environments
Account Manager
RTO National
03.2010 - 05.2012
- Managed customer accounts, payment scheduling, and collections processes
- Built strong client relationships through communication and customer service excellence
- Trained new employees on systems, procedures, and customer interaction standards
- Worked in a performance-driven environment requiring organization, professionalism, and adaptability
Education
Bachelor of Science - Psychology
South College
02-2027
Skills
- Patient Advocacy
- Behavioral Analysis Foundations
- Healthcare Claims & Insurance Processing
- HIPAA & Regulatory Compliance
- Crisis De-escalation
- Conflict Resolution
- Communication & Active Listening
- Cultural Competency
- Psychological Assessment Foundations
- Research & Data Analysis
- Documentation & Case Management
- Team Leadership & Mentorship
- Critical Thinking & Ethical Reasoning
- Medical Terminology
- Healthcare Operations
- Emotional Intelligence
- Claims Processing Systems
- Insurance Verification
- CRM & Documentation Systems
- Microsoft Office Suite
- Data Entry & Reporting
- Medical Billing Systems
- Medical billing expertise
- Healthcare industry
- Financial counseling
- Cross-cultural sensitivity
- Customer service
- HIPAA compliance
- Verbal and written communication
- Claims processing
- Patient registration
- Insurance verification
Timeline
Patient Financial Advocate
Accredo Specialty Pharmacy
07.2018 - 01.2026
Member Advocate
Disabled Veteran Solutions
01.2016 - 06.2018
Remarketing Specialist
Global Lending Services
07.2012 - 12.2015
Account Manager
RTO National
03.2010 - 05.2012
Bachelor of Science - Psychology
South College