Angie Castaneda
Arlington,TX
Summary
Highly competent Patient Financial Advocate with background in healthcare financial services. Skilled in assisting patients and families navigate through complex medical billing processes, insurance claims, and payment options. Strengths include strong communication skills, empathy, problem-solving abilities, and knowledge of health insurance policies. Successfully enhanced patient service quality by providing clear understanding of financial responsibilities and resources available for assistance.
Overview
11
11
years of professional experience
Work History
Patient Financial Advocate
UTSW
06.2025 - Current
- Guided patients through issue resolution from start to finish, ensuring clear communication and collaboration among all parties.
- Coordinated with patient's insurance company to clarify benefits and address any issues promptly.
- Resolved complex account issues and handled escalated patient calls to enhance patient satisfaction.
- Determine appropriate action to be taken and make independent decisions regarding adjustment and processing of open/unresolved billing issues.
- Perform audit of accounts to resolve discrepancies in account balances and ensure payments are in accordance with the respective contract, appropriate discounts or applicable write-offs.
- Contact the Insurance Follow Up department if there is a question regarding a denial or if an appeal is needed.
- Collaborated with departments to address service-related coding concerns.
- Ensure work production meets high volume while balancing quality and accuracy.
Account Analyst I
UTSW
12.2023 - 05.2025
- Review accounts to resolve discrepancies in account balances and ensure payments are in accordance with the respective contract, appropriate discounts or applicable write-off completed.
- Set up monthly payment plans on patient accounts.
- Take credit card payments over the telephone and posts to patient's accounts.
- Verify member benefits through multiple insurance portals and tools.
- Updated insurance registration and processed claims accurately.
- Posted undistributed credits while discussing account details with patients.
- Answer all incoming patient calls.
- Transfer call and/or account to Patient Financial Advocate to resolve complex account issues and escalated patient calls.
Intake Specialist
SWHR
09.2019 - 12.2023
- Build cases for members admitting to hospitals under inpatient and post-acute care.
- Prioritized daily work volume across multiple functions, including intake of authorizations, census management, and renaming, to ensure streamlined operations.
- Balanced high-volume work production with quality and accuracy to meet organizational standards.
- Verify member benefits through multiple insurance portals and tools.
- Monitored turnaround times and expedited urgent cases for review, improving response times.
Patient Access Representative
Texas Health Huguley Hospital
11.2018 - 11.2020
- Obtains and verifies insurance eligibility/benefits via telephone, website or hospital system, data entry using Citrix Systems.
- Determines, requests and accurately documents patients' financial responsibility.
- Collected patient payments for hospital services to support revenue cycle management.
- Assisted management in ensuring quality assurance processes for multiple patient accounts.
- Assist in training all new part-time employees on company expectations and job responsibilities.
Scheduler
Texas Health Resources
11.2018 - 09.2019
- Schedules and confirms, cancels and reschedules patient appointments for a variety of exams and procedures using a computerized EMR system. (EPIC)
- Communicated with patients and provided them with complete instructions including; any preps required, location, date and time of exam before procedure and exams. Responsible for system operations including the process related to daily data entry schedule.
- Verified patient insurance coverage using online platforms and phone calls to ensure eligibility.
- Entered and updated patient demographics and documentation in Epic Systems Software to maintain accurate records.
- Supported Radiology department with administrative tasks to enhance operational efficiency.
Results Coordinator
Healthpointe
11.2016 - 10.2018
- Reviewed and organized lab results, physicals, and drug screens to ensure timely distribution of critical information.
- Monitored turnaround time of results to ensure compliance with lab policies and maintain service standards.
- Trained new employees and externs on front office and back office procedures, including results management and authorizations.
- Managed billing inquiries with Workers Comp adjusters, and personal injury attorneys, and assisted with resolving discrepancies with clients.
- Performed clinical testing support in the back office to maintain testing accuracy and throughput.
- Supported billing by submitting claims and reviewing coding to reduce claim denials and accelerate reimbursement.
Call Center Representative
Synovaion Medical Group
10.2015 - 11.2016
- Verifies insurance, co-insurance deductibles and benefits.
- Coordinated scheduling of personal injury and workers' compensation appointments, ensuring timely access for new and returning patients.
- Determines and flags appropriate copay on patients' EMR.
- Communicates with other departments when an urgent authorization is needed.
- Trained new employees on standard procedures and job responsibilities, enhancing operational consistency across 19 facilities in Southern California.
- Ran authorization reports to verify alignment of member appointments with insurance approvals, facilitating efficient patient processing.
Referral Coordinator
American Sleep Studies
03.2015 - 08.2015
- Schedule new patients based on authorizations from insurance.
- Verified patient insurance by scanning documentation to ensure coverage and facilitate care.
- Input registration demographic and insurance information into the system to streamline patient onboarding.
- Gathered patient information and addressed inquiries about services, payment options, and scheduling to enhance patient experience.
Education
Some College (No Degree) - Psychology
Tarrant County College
Fort Worth, TXSome College (No Degree) - Medical Administration
Everest College
Ontario, CAHigh School Diploma -
Ramona High School
Riverside, CASkills
- Patient advocacy
- Health insurance verification
- Payment collection
- Data Entry
- Issue research
- Customer service
- Attention to Detail
- Time Management
- Organization
- Multitasking
- Critical Thinking
- Teamwork and Collaboration
- Problem Solving
Timeline
Patient Financial Advocate
UTSW
06.2025 - Current
Account Analyst I
UTSW
12.2023 - 05.2025
Intake Specialist
SWHR
09.2019 - 12.2023
Scheduler
Texas Health Resources
11.2018 - 09.2019
Patient Access Representative
Texas Health Huguley Hospital
11.2018 - 11.2020
Results Coordinator
Healthpointe
11.2016 - 10.2018
Call Center Representative
Synovaion Medical Group
10.2015 - 11.2016
Referral Coordinator
American Sleep Studies
03.2015 - 08.2015
Some College (No Degree) - Psychology
Tarrant County College
Some College (No Degree) - Medical Administration
Everest College
High School Diploma -
Ramona High School