Christina Sherk
Puyallup
Summary
Compassionate Patient Advocate with background in healthcare financial services. Strengths include strong communication skills, empathy, problem-solving abilities, and in depth knowledge of healthcare account management. Successfully enhanced patient service by providing support through financial complexities. Providing clear understanding of financial responsibilities and resources available for assistance.
Overview
6
6
years of professional experience
Work History
Patient Financial Advocate
Conifer Healthcare Solutions
12.2023 - Current
- Provided financial counseling to patients at bedside regarding their eligibility for state, local, and federal assistance programs.
- Documented patient encounters in hospital EMR system and initiated application processes to add patients to assistance programs and followed through until approval.
- Collaborated with clinical and administrative staff to meet patient needs.
Billing/Payment Specialist
Seattle Reproductive Medicine
01.2023 - 12.2023
- Answered calls promptly for finance related inquiries
- Insurance and patient payment posting ensuring accurate financials
- Processed Quick remits with high attention to detail.
- Collaborated with finance team to resolve complex issues
Billing Specialist
Cascade Eye & Skin Centers
Puyallup
01.2021 - 12.2022
- Insurance and patient payment posting ensuring accuracy
- Processed insurance refunds with timely reimbursement procedures
- Researched denials and implemented corrective actions
- Implemented collection efforts for past due accounts
Revenue Operations/Credit Balance Specialist
Davita Corporate
Tacoma
04.2019 - 01.2021
- Working credit balance accounts as required
- Identified payor trends to resolve refund requests timely
- Special project assignments from management
Education
Associate of Arts -
Pierce College
Puyallup, WA06-2003
GED -
Clover Park Technical College
Lakewood, WA06-2001
Skills
- Patient advocacy
- Financial services
- Collaboration skills
- Data entry proficiency
- Regulatory compliance
- Analytical thinking
- Medical terminology
- Effective communication
Timeline
Patient Financial Advocate
Conifer Healthcare Solutions
12.2023 - Current
Billing/Payment Specialist
Seattle Reproductive Medicine
01.2023 - 12.2023
Billing Specialist
Cascade Eye & Skin Centers
01.2021 - 12.2022
Revenue Operations/Credit Balance Specialist
Davita Corporate
04.2019 - 01.2021
Associate of Arts -
Pierce College
GED -
Clover Park Technical College