Alexandra Dodson
Oklahoma City,OK
Summary
Seasoned Bar Manager with a proven track record at The Other Room, enhancing customer satisfaction through innovative cocktail development and exceptional service. Expert in health codes compliance and adept at training and mentoring staff, significantly improving loyalty and safety. Achieved notable success in promotional planning, driving repeat business and fostering a welcoming atmosphere.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bar Manager
The Other Room
10.2022 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
Head Bartender
Yo Pablo
02.2020 - 10.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bank Manager
City National Bank
08.2016 - 02.2020
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Introduced innovative marketing campaigns that increased brand awareness among target demographics.
Education
High School Diploma -
Eisenhower High School
Lawton, OK05-2025
Skills
- Health and safety
- Training and mentoring
- Health codes compliance
- Safety awareness
- Service-oriented mindset
- Bar promotional planning
- Cocktail development
- ServSafe compliance
- Scheduling
Certification
- Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Bar Manager
The Other Room
10.2022 - Current
Head Bartender
Yo Pablo
02.2020 - 10.2022
Bank Manager
City National Bank
08.2016 - 02.2020
High School Diploma -
Eisenhower High School
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