Alexandra Donach
New York,NY
Overview
2
2
years of professional experience
Work History
Brand Rep/Sales Associate
Abercrombie & Fitch
09.2023 - Current
- Personal shopping
- Ringing up customers and doing exchange or return transactions
- Opening fitting rooms and making sure they find what they are searching for
- Answered customer questions about products and services, helped locate merchandise,
and promoted key items - Diffusing problems or concerns with customers to ensure proper customer service policy
- Use customer service statements to maintain a supportive shopping environment
Brand Ambassador/Sales Associate
Aerie By American Eagle
01.2023 - Current
- Greet customers at the door and make sure they have an overall very pleasant shopping experience
- Quality control/making sure the store is neat
- Assisting customers in finding what they need
- Personal shopping
- Ringing up customers and doing exchange or return transactions
- Opening fitting rooms and making sure they find what they are searching for
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Working in stockroom running stock checks
- Going through boxes of shipment, putting security tags on items and putting them in their correct stock bay
- Help train new employees
Hostess
Rustic Root
06.2023 - 09.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Print new menus before lunch/bruch service or dinner service
- Walk patrons to their tables and hand them menus
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Keep track of number of people seated and where
- Answered customer questions about hours, seating, and menu information
- Worked with staff to move tables and adjust seating to accommodate groups with special requests
- Resolved guest and employee complaints to maintain complete customer satisfaction and workplace effectiveness
- Assigned patrons to tables suitable for needs and restaurant section rotation
Sales Associate
Optics Plus
05.2022 - 08.2022
- Patient intake
- Frame Selection
- Booking Appointments
Education
Bachelor of Arts - BFA in Drama, Minor in BEMT
New York University
New York, NY05.2026
High School Diploma -
Syosset Senior High School
Syosset, NY06.2021
Skills
- Engaging People
- Social Media
- Suggestive Selling Techniques
- Warm and Friendly
- Product Recommendations
- Teamwork and Collaboration
Timeline
Brand Rep/Sales Associate
Abercrombie & Fitch
09.2023 - Current
Hostess
Rustic Root
06.2023 - 09.2023
Brand Ambassador/Sales Associate
Aerie By American Eagle
01.2023 - Current
Sales Associate
Optics Plus
05.2022 - 08.2022
Bachelor of Arts - BFA in Drama, Minor in BEMT
New York University
High School Diploma -
Syosset Senior High School