Alexandra Drake
Decatur,In
Summary
Hardworking and passionate with experience in managing accounts receivable processes and customer service satisfaction. Strong focus on teamwork and achieving goals while having fun in the process! Reliable and adaptable to learning any new or essential business need. Confident in providing the necessary skills to be a great asset to 3BG Supply Co.
Overview
8
8
years of professional experience
Work History
Accounts Receivable Specialist
Adams Memorial Hospital
02.2023 - Current
- Reduced outstanding accounts receivable balances by following up on overdue payments.
- Monitored approximately 80 accounts per day to verify compliance with payment terms and schedules.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the accounts receivable process.
- Maintained organized records of all transactions, enabling easy access to account information for audit purposes.
- Reconciled complex patient accounts with multiple insurance payers, ensuring prompt reimbursement for services provided by the hospital.
Customer Service Representative
Adams Memorial Hospital
05.2022 - Current
- Developed rapport with customers through active listening skills, leading to positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
- Educated customers about insurance billing, payment processing and hospital policy for patient billing guidelines.
- Monitored cash drawers and credit card portals to receive patient payments and maintain adequate cash supply.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Child Care Provider
St. Joe Daycare
01.2017 - 05.2022
- Created strong relationships with families, providing regular updates on child progress and establishing trust.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Developed age-appropriate activities and crafts to engage children between the ages of 1-5.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Cosmetologist
E.F. Gass Salon
01.2017 - 05.2022
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, and handled payments.
- Demonstrated exceptional time management skills by scheduling appointments and managing multiple clients simultaneously.
- Developed strong rapport with clientele through high-quality service, resulting in repeat business and referrals.
- Worked with team members to ensure an enjoyable customer experience for all salon clients.
Education
Cosmetology License - Cosmetology
Masters of Cosmetology
Waynedale, IN06.2011
High School Diploma -
Adams Central
Monroe, IN05.2009
Skills
- Microsoft Excel-Basic knowledge
- Payment posting
- Strong client relations skills
- Microsoft Office
- Attention to Detail
- Time Management
- Handling Confidential Materials
- Dispute Resolution
- Relationship Building
References
- Annie Morgan 260-223-4845 Decatur, IN
- Staci Flowers 260-415-7044 Decatur, IN
Timeline
Accounts Receivable Specialist
Adams Memorial Hospital
02.2023 - Current
Customer Service Representative
Adams Memorial Hospital
05.2022 - Current
Child Care Provider
St. Joe Daycare
01.2017 - 05.2022
Cosmetologist
E.F. Gass Salon
01.2017 - 05.2022
Cosmetology License - Cosmetology
Masters of Cosmetology
High School Diploma -
Adams Central
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