Regina Torres
Fort Worth,USA
Summary
Qualified customer service representative with more than 10+ years of experience in the field. Experience assisting customers by creating positive experiences from complex situations with strong multitasking and prioritization skills.
Overview
24
24
years of professional experience
Work History
Accounts Receivable Specialist
Dignity Memorial
Fort Worth, Texas
11.2024 - Current
- Processed customer invoices and maintained accurate account records.
- Managed payment collections and resolved customer billing inquiries.
- Coordinated with internal teams to ensure timely processing of accounts receivable.
- Processed death certificates
- Blind checks
- Processed incoming deliveries
- Scanned documents to correct contracts
- Daily spreadsheets
- Weekly reports
- Accompanied being 2nd in 25 funeral homes DSOs days sales outstanding
- Processed customer service requests
Office Manager
Funeral Home
Las Cruces, NM
05.2019 - Current
- Customer Service
- Database
- Professionally answered phones
- Called Doctors offices
- Created Death Certificates
- Greeting visitors
- Handling of cremains
- Filing with vital records
- Working with OMI
- Balancing contracts
- Following up on files and families
- Kept families updated
- Collecting on ARs and decreased the amount owed by 40,000
- Took payments and applied them to the correct contracts
- Doing the EOM reports
- Bilingual/Spanish
- Removal Tech
- Familiar with tracking sheets
Care Coordinator
Visiting Angels
Las Cruces, NM
06.2019 - 05.2020
- I ran a small home agency here in Las Cruces until Covid hit hard.
- I worked closely with families Did assessments, I hired caregivers, trained caregivers to care for elderly.
- I did a lot of data entry, set schedules and made home visits.
- I Welcomed families and saw that their needs were met.
Field Supervisor
A Better Solution In Home Care, Inc
San Diego, CA
02.2002 - 06.2018
- Caregiver
- Assessment
- Answering phones
- Filing
- Working with clients
Education
Some college - Medical billing and coding
MiraCosta College
San Diego, CASkills
- Microsoft Outlook
- Office Management
- Cash Handling
- Basic Microsoft/ Excel
- Customer Service Skills
- Management
- Time management
- Retail Management
- Clerical Experience
- Accounts Payable
- Supervising Experience
- Accounts Receivable
- Microsoft Office
- Front desk
- Office experience
- Insurance Verification
- PROcessing deliveries
- Updating spreadsheets
- Processing customer service requests
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Office Manager
Timeline
Accounts Receivable Specialist
Dignity Memorial
11.2024 - Current
Care Coordinator
Visiting Angels
06.2019 - 05.2020
Office Manager
Funeral Home
05.2019 - Current
Field Supervisor
A Better Solution In Home Care, Inc
02.2002 - 06.2018
Some college - Medical billing and coding
MiraCosta College