Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Duran

Staten Island

Summary

Detail-oriented professional with 4.5 years of experience in dynamic, fast-paced environments. Skilled in operations support, customer interactions, and technical problem-solving, while ensuring efficiency and accuracy. Strong ability to adapt, learn quickly, and mentor others. Experienced in coordinating workflows, managing data, and optimizing processes. Currently pursuing certifications in IT and cybersecurity to expand expertise. Seeking opportunities that leverage a versatile skill set in operations, administration, technology, or client-focused roles.

Overview

4
4
years of professional experience

Work History

Dental Receptionist

Leprechaun Dental
Staten Island
01.2021 - Current
  • Managed a high-volume front desk, handling 150+ patients daily with a team of 2-3 receptionists.
  • Verified private patient data (DOB, SSN, insurance details) and processed insurance approvals for procedures including implants, crowns, and osseous treatments.
  • Scheduled patient appointments efficiently while answering multiple phone calls and handling various payment methods (credit card, checks, cash).

Dental Assistant

Leprechaun Dental
Staten Island
01.2021 - Current
  • Assisted in general, periodontal, endodontic, and orthodontic procedures, anticipating doctor needs and ensuring seamless workflows.
  • Trained new employees in assisting while maintaining peak productivity.
  • Provided a calm and reassuring presence for patients, adapting to their needs and fears, particularly during x-rays and surgical procedures.
  • Managed inventory, restocking supplies and ensuring all necessary instruments were prepared before procedures.

Education

Associate of Science - Computer Science

Borough of Manhattan Community College
New York, NY
02-2025

Skills

  • Customer Service
  • Client Relations
  • Problem-Solving
  • Insurance Verification
  • Data Privacy Compliance
  • Leadership
  • Employee Training
  • High-Volume Transaction Processing
  • IT Fundamentals & Network Security (CCNA, Security in Progress)
  • Intermediate C
  • Technical Aptitude
  • Graphic Design (Self-Taught)
  • Blender 3D (Beginner)
  • Multitasking
  • High-Pressure Adaptability

Timeline

Dental Receptionist

Leprechaun Dental
01.2021 - Current

Dental Assistant

Leprechaun Dental
01.2021 - Current

Associate of Science - Computer Science

Borough of Manhattan Community College

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Alexandra Duran