Alexandra Ector
Memphis,TN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Conduent
Memphis, TN
01.2022 - 01.2024
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Direct Support Professional
Indev Supported Living
Memphis, TN
09.2020 - 08.2021
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Tracked and reported clients' progress based on observations and conversations.
- Maintained detailed records of services performed on clients.
- Built strong and trusting rapport with clients and loved ones.
Education
Bachelor of Science in Criminal Justice - Criminal Justice
Strayer University
Washington, DC12-2027
Skills
- Inbound and Outbound Calling
- Data Entry
- Documentation
- Office equipment proficiency
- CRM Software
- Customer Service
Timeline
Customer Service Representative
Conduent
01.2022 - 01.2024
Direct Support Professional
Indev Supported Living
09.2020 - 08.2021
Bachelor of Science in Criminal Justice - Criminal Justice
Strayer University