Summary
Overview
Work History
Education
Skills
References
Timeline
Server

Alexandra Epley

Chesapeake,VA

Summary

Experienced professional with 10+ years in customer service, client communication, and data entry seeks a position with a company that values interpersonal skills and attention to detail. Communicates professionally, empathetically, and with cultural sensitivity for effective interactions with diverse individuals. Demonstrated ability to excel at unsupervised, independent work, delivering high-quality results. Ready to contribute expertise and drive to a team-oriented environment that values exceptional customer service and efficient data management.

Overview

8
8
years of professional experience

Work History

Server

Fish & Slips
07.2021 - 01.2025
  • Recorded and balanced cash drawers and prepare cash deposits.
  • Properly entered data into the ordering platform.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Bartender/Supervisor

AJ Gators
12.2020 - 07.2021
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
  • Increased overall revenue with creative drink promotions and themed events.
  • Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
  • Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.

Bartender

Big woodys bar & Grill
08.2018 - 02.2020
  • Verified identification and age requirements of customers.
  • Communicated with guest enthusiastically and made them feel appreciated.
  • Provided high quality customer service.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Veterinary Assistant

Hope Springs Veterinary
07.2017 - 08.2018
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.

Education

Advanced Diploma -

Hickory high school
06.2014

Skills

  • Communication
  • Organization
  • Time Management
  • Critical thinking
  • Problem Solving
  • Professional demeanor
  • Investigative attitude
  • Active Listening
  • Emotional Intelligence
  • Adaptable to changes

References

Available upon request

Timeline

Server

Fish & Slips
07.2021 - 01.2025

Bartender/Supervisor

AJ Gators
12.2020 - 07.2021

Bartender

Big woodys bar & Grill
08.2018 - 02.2020

Veterinary Assistant

Hope Springs Veterinary
07.2017 - 08.2018

Advanced Diploma -

Hickory high school

Similar Profiles

CREATE PROFILE
Alexandra Epley