Hi, I’m
Alexandra Espinoza
Sylmar,CA
Summary
Seasoned individual with demonstrated track record of providing excellent customer service, ensuring customer satisfaction, and maintaining a professional atmosphere. Possesses excellent communication, interpersonal, and problem-solving skills. Committed to delivering an outstanding experience to each and every customer.
Overview
5
years of professional experience
Work History
Universal Studios
Overnight Operations
07.2023 - Current
Job overview
- Maintained a clean and organized environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.( During Horror Nights)
solita
server, host, food runner
10.2022 - 07.2023
Job overview
- Prepared and served food and beverages to customers
- Greeted and accommodated guests, building positive experience from first interaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Train new staff members
- Handling personal credit card information.
baskin robbins
shiftlead
02.2019 - 05.2022
Job overview
- Managed store closing and opening procedures to ensure safety and security
- Complied with company standards and policies, setting example for team members
- Held team members accountable during shift by effectively coaching to improve performance
- Ensured compliance with all health codes and sanitation guidelines during food preparation
- Managed inventory levels by placing orders for supplies as needed
- Oversaw shift operations to create quality products that met company standards
- Trained new store owners from all around the world.
Marias Italian kitchen
Supervisor
02.2021 - 03.2022
Job overview
- Organized workflow tasks to prevent downtime and production gaps
- Delegated tasks to team members according to individual strengths
- Resolved conflicts between team members and departments
- Set performance goals for staff members and helped teams meet important deadlines
- Communicated employee, customer and workplace needs to managers
- Ensured that safety protocols were followed at all times by all staff members
- Tracked company inventory and noted item shortages for future product orders
- Oversaw the training of new employees on job responsibilities and expectations.
Education
college of the canyons
Associate in Arts (A.A.) pre-nursing
05.2026
U.S CollegesVan Nuys, CA
Certification from Phlebotomy
06.2024
Skills
- Sales Expertise
- Cash Handling
- Guest Relations Management
- Hospitality Service Expertise
- Age Verification
- Pos Operation
- Billing and Payment Processing
- Guest Satisfaction
Personal Information
- Title: Crew Team Member
- Date of Birth: 05/04/2001
- Nationality: hispanic
References
Antonio Betancourt, Trainer, Training Services, (661) 592-6412, antoniobetancourt34@gmail.com, Mentor
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Overnight Operations
Universal Studios
07.2023 - Current
server, host, food runner
solita
10.2022 - 07.2023
Supervisor
Marias Italian kitchen
02.2021 - 03.2022
shiftlead
baskin robbins
02.2019 - 05.2022
college of the canyons
Associate in Arts (A.A.) pre-nursing
U.S Colleges
Certification from Phlebotomy