Alexandra Espinoza
Sylmar,CA
Summary
CAREER OBJECTIVE
Seasoned individual with demonstrated track record of providing excellent customer service, ensuring customer satisfaction, and maintaining a professional atmosphere. Possesses excellent communication, interpersonal, and problem-solving skills. Committed to delivering an outstanding dining experience to each and every customer.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Baskin Robbins Ice Cream
Sylmar, CA
07.2024 - Current
- Currently, I went back to expand my knowledge within the company, managing two Baskin Robbins.
- Managed scheduling, training and inventory control.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Supervisor of Operations Overnight
Universal Studios
Universal City, CA
07.2023 - 07.2024
- Maintained accurate records for tracking progress and performance of team members.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
Server
Yamato Restaurant
Valencia, CA
11.2022 - 02.2024
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
SERVER, HOST, FOOD RUNNER
solita
valencia
10.2022 - 07.2023
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
Supervisor
baskin robbins
Sylmar
02.2019 - 05.2022
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Ensured proper training for new store owners around the world. My Baskin was a training store for people around the world to comprehend what it takes to run a business.
Closing Shift Manager
Marias Italian kitchen
west la, CA
02.2021 - 03.2022
- Ensured proper communication with other shift managers for smooth transition between shifts.
- Managed closing processes including cash reconciliation, end-of-shift reports and staff scheduling.
- Provided training and guidance to new and existing employees in order to maintain quality standards.
- Resolved customer complaints quickly and efficiently while upholding company policies and procedures.
Education
ASSOCIATE IN ARTS (A.A.) IN PRE-NURSING CANDIDATE -
college of the canyons
valencia05.2026
Certified - Phlebotomy
Us Colleges
Van Nuys, CA08-2024
High School Diploma -
Sylmar Charter High School
Sylmar, CA06-2019
Skills
- Interpersonal skills
- Problem-solving skills, Setting performance goals
- Greeting and accommodating guests
- Alcohol awareness procedures
- Spanish bilingual
- Training new staff members
- Store closing and opening procedures
- Compliance with health codes and sanitation guidelines
- Inventory management
- Shift operations management
- Workflow organization
- Conflict resolution
- Hospitality service expertise
- POS operation-Aloha
- Billing and payment processing
Personal Information
- Date of Birth: 05/04/2001
- Nationality: hispanic
Certification
- phlebomoty
Languages
Spanish
Professional
References
Paulina Ceballos (747)255-9655- Externship Boss for phlebotomy
Yesenia Jimenez (818)213-8011- Co-Boss at Universal Studios
Trevaughn McGilbray (747)308-8803- Boss who trained me at Universal
Ellen Young +1(248)872-7880 - Boss at Solita Resturant
Timeline
Supervisor of Operations
Baskin Robbins Ice Cream
07.2024 - Current
Supervisor of Operations Overnight
Universal Studios
07.2023 - 07.2024
Server
Yamato Restaurant
11.2022 - 02.2024
SERVER, HOST, FOOD RUNNER
solita
10.2022 - 07.2023
Closing Shift Manager
Marias Italian kitchen
02.2021 - 03.2022
Supervisor
baskin robbins
02.2019 - 05.2022
ASSOCIATE IN ARTS (A.A.) IN PRE-NURSING CANDIDATE -
college of the canyons
Certified - Phlebotomy
Us Colleges
High School Diploma -
Sylmar Charter High School