Orlando Castano
Miami
Overview
16
16
years of professional experience
Work History
Supervisor of Operations
Macf llc
Miami
01.2020 - Current
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Provided training and guidance to team members on operational procedures and best practices.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Maintained accurate records for tracking progress and performance of team members.
Ing Maintenance
Sobe Usa
Miami Beach
09.2019 - 07.2022
- Provided concierge services such as restaurant recommendations or transportation arrangements.
- Monitored inventory levels of supplies such as linens and toiletries.
- Coordinated with vendors for repairs or maintenance when necessary.
- Assigned duties to staff members based on their skillset and experience level.
- Maintained accurate records of daily operations such as reservations, check-ins and outs, room availability, taxes, payments received.
- Researched new suppliers for amenities and services needed by the Inn.
Ing Maintenance
Mangos tropical cafe
Miami Beach
09.2014 - 03.2020
- Provided concierge services such as restaurant recommendations or transportation arrangements.
- Monitored inventory levels of supplies such as linens and toiletries.
- Coordinated with vendors for repairs or maintenance when necessary.
- Enforced health regulations related to food safety standards on premises.
- Assigned duties to staff members based on their skillset and experience level.
- Developed and maintained a customer service system to ensure guest satisfaction.
- Researched new suppliers for amenities and services needed by the Inn.
- Assisted guests with any needs they had during their stay at the Inn.
Ing Chief Maintenance
Pelican Hotel
Miami Beach
03.2012 - 09.2019
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Delivered products to customer locations on time.
Ing Maintenance
South Beach Group Hotels
Miami Beach
01.2010 - 09.2013
- Provided concierge services such as restaurant recommendations or transportation arrangements.
- Monitored inventory levels of supplies such as linens and toiletries.
- Coordinated with vendors for repairs or maintenance when necessary.
- Assigned duties to staff members based on their skillset and experience level.
- Ensured that all rooms were cleaned, stocked, and inspected prior to guest arrival.
- Assisted guests with any needs they had during their stay at the Inn.
- Responded promptly to guest inquiries or complaints in a professional manner.
- Handled guest complaints and offered complimentary services for hardship cases.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
Education
Some College (No Degree) - Miami
South Florida Institute of Technology
Miami, FLSkills
- Maintenance Oversight
- Facilities Inspection
- Regulatory Compliance
- Team Development
- Budget Management
- Employee Supervision
- Staff Management
- Staff Evaluation
- Recruitment and hiring
- Facilities Maintenance
- Scheduling
- Multitasking
- Interpersonal Communication
- Effective Communication
- Interpersonal Skills
- Self Motivation
- Operations Management
- Project Coordination
- Customer Service
- Team Collaboration
- Support Services
- Professionalism
- Excellent Communication
- Customer Service Management
- Motivational Leadership
Timeline
Supervisor of Operations
Macf llc
01.2020 - Current
Ing Maintenance
Sobe Usa
09.2019 - 07.2022
Ing Maintenance
Mangos tropical cafe
09.2014 - 03.2020
Ing Chief Maintenance
Pelican Hotel
03.2012 - 09.2019
Ing Maintenance
South Beach Group Hotels
01.2010 - 09.2013
Some College (No Degree) - Miami
South Florida Institute of Technology