Overview
Work History
Education
Skills
Timeline
Generic

Orlando Castano

Miami

Overview

16
16
years of professional experience

Work History

Supervisor of Operations

Macf llc
Miami
01.2020 - Current
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Provided training and guidance to team members on operational procedures and best practices.
  • Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
  • Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
  • Maintained accurate records for tracking progress and performance of team members.

Ing Maintenance

Sobe Usa
Miami Beach
09.2019 - 07.2022
  • Provided concierge services such as restaurant recommendations or transportation arrangements.
  • Monitored inventory levels of supplies such as linens and toiletries.
  • Coordinated with vendors for repairs or maintenance when necessary.
  • Assigned duties to staff members based on their skillset and experience level.
  • Maintained accurate records of daily operations such as reservations, check-ins and outs, room availability, taxes, payments received.
  • Researched new suppliers for amenities and services needed by the Inn.

Ing Maintenance

Mangos tropical cafe
Miami Beach
09.2014 - 03.2020
  • Provided concierge services such as restaurant recommendations or transportation arrangements.
  • Monitored inventory levels of supplies such as linens and toiletries.
  • Coordinated with vendors for repairs or maintenance when necessary.
  • Enforced health regulations related to food safety standards on premises.
  • Assigned duties to staff members based on their skillset and experience level.
  • Developed and maintained a customer service system to ensure guest satisfaction.
  • Researched new suppliers for amenities and services needed by the Inn.
  • Assisted guests with any needs they had during their stay at the Inn.

Ing Chief Maintenance

Pelican Hotel
Miami Beach
03.2012 - 09.2019
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Delivered products to customer locations on time.

Ing Maintenance

South Beach Group Hotels
Miami Beach
01.2010 - 09.2013
  • Provided concierge services such as restaurant recommendations or transportation arrangements.
  • Monitored inventory levels of supplies such as linens and toiletries.
  • Coordinated with vendors for repairs or maintenance when necessary.
  • Assigned duties to staff members based on their skillset and experience level.
  • Ensured that all rooms were cleaned, stocked, and inspected prior to guest arrival.
  • Assisted guests with any needs they had during their stay at the Inn.
  • Responded promptly to guest inquiries or complaints in a professional manner.
  • Handled guest complaints and offered complimentary services for hardship cases.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.

Education

Some College (No Degree) - Miami

South Florida Institute of Technology
Miami, FL

Skills

  • Maintenance Oversight
  • Facilities Inspection
  • Regulatory Compliance
  • Team Development
  • Budget Management
  • Employee Supervision
  • Staff Management
  • Staff Evaluation
  • Recruitment and hiring
  • Facilities Maintenance
  • Scheduling
  • Multitasking
  • Interpersonal Communication
  • Effective Communication
  • Interpersonal Skills
  • Self Motivation
  • Operations Management
  • Project Coordination
  • Customer Service
  • Team Collaboration
  • Support Services
  • Professionalism
  • Excellent Communication
  • Customer Service Management
  • Motivational Leadership

Timeline

Supervisor of Operations

Macf llc
01.2020 - Current

Ing Maintenance

Sobe Usa
09.2019 - 07.2022

Ing Maintenance

Mangos tropical cafe
09.2014 - 03.2020

Ing Chief Maintenance

Pelican Hotel
03.2012 - 09.2019

Ing Maintenance

South Beach Group Hotels
01.2010 - 09.2013

Some College (No Degree) - Miami

South Florida Institute of Technology
Orlando Castano