Alexandra Fabian
Los Angeles
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
10
10
years of professional experience
Work History
Supervisor
OdorzX Inc
Los Angeles, CA
03.2024 - 02.2026
- Operated professional-grade detailing equipment to enhance vehicle appearance and customer satisfaction.
- Conducted thorough interior and exterior cleaning using industry-standard techniques and products.
- Trained new team members on safe handling of tools and effective detailing processes.
- Managed inventory of cleaning supplies, ensuring availability of essential products for daily operations.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
Customer Service Agent
Regional Car Rental dba Sixt Rent a Car
Los Angeles, CA
03.2021 - 09.2024
- Directed vehicle return operations to enhance customer satisfaction and streamline check-in procedures.
- Provided excellent customer service by addressing inquiries, concerns, and complaints related to vehicle returns
- Inspected returned vehicles for damages and reported any issues to the appropriate department
- Instructed new rental car agents on standardized procedures for managing vehicle returns, enhancing operational efficiency.
- Oversaw monitoring and recording of critical data on returned vehicles, including mileage, fuel levels, and condition.
- Managed customer interactions by effectively handling inquiries, concerns, and complaints associated with vehicle return processes.
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction and loyalty.
Server/Cashier
Denny's
Culver City, CA
01.2016 - 02.2020
- Supervised daily operations, ensuring high standards of service and customer satisfaction.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Maintained compliance with health and safety regulations, ensuring safe dining environment for customers and staff.
- Streamlined communication between front-of-house and kitchen staff to improve order accuracy and speed of service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Skills
- Customer relationship management
- Critical thinking for problem-solving
- Training and mentoring
- Goal oriented
- Team building
- Team leadership
Languages
English
Spanish
Timeline
Supervisor
OdorzX Inc
03.2024 - 02.2026
Customer Service Agent
Regional Car Rental dba Sixt Rent a Car
03.2021 - 09.2024
Server/Cashier
Denny's
01.2016 - 02.2020