Obed Ofosu
Honolulu,HI
Summary
Dynamic Supervisor with the US Army, skilled in training and mentoring teams to enhance productivity and operational efficiency. Proven track record in conflict resolution and process improvement, achieving significant budget savings through effective negotiation. Committed to fostering a positive work environment while driving staff development and customer satisfaction.
Overview
30
30
years of professional experience
Work History
Supervisor
US Army
Honolulu, HI
01.1996 - Current
- Supervised daily operations and ensured compliance with safety regulations.
- Trained and mentored junior personnel on standard operating procedures.
- Coordinated resource allocation to optimize team efficiency and productivity.
- Implemented process improvements to enhance operational workflow and reduce delays.
- Conducted performance evaluations and provided constructive feedback to staff members.
- Developed training materials to support skill advancement within the team.
- Managed conflict resolution, fostering a positive work environment among personnel.
- Maintained accurate records of operations to ensure accountability and transparency.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Stock Assistant
Project Management Org
Honomu, HI
02.2005 - 02.2012
Patrol Supervisor
US Army
Iraq
02.2010 - 02.2012
Event Coordinator
US Army
Alexandria, VA
02.2018 - 02.2019
Education
Bachelor of Science - Educational Leadership And Management
Command And Staff War College
Kansas, OK06.2020
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Attention to detail
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Process monitoring and improvement
- Project management
- Relationship building
- Schedule development
- Policy enforcement
- Project planning
- Public speaking
- Priority management
- Conflict resolution
- Inventory oversight
- Expectation setting
- Negotiation
- Business administration
- Financial management
- Waste reduction
- Industrial hygiene
- Safety protocols
- Coaching and mentoring
- Payroll processing
- Policy and procedure development
- Task delegation
- Quality control
- Workflow management
- Employee development
- Risk management
- Performance management
- Budget management
- Change management
- Human resources management
- Staff education
- Excellent communication
- Adaptability and flexibility
- Organizational skills
- Problem resolution
- Customer relations
- Interpersonal skills
- Adaptability
- Reliability
- Managing operations and efficiency
- Good judgment
- Team development
- Training and development
- Recruitment and hiring
- Employee training
- Hiring and training
- Customer relationship management
- Scheduling and coordinating
- Work Planning and Prioritization
- Professional and courteous
- Team leadership
- Teamwork
- Positive attitude
- Goal setting
- Problem-solving abilities
- Continuous improvement
- Analytical skills
- Time management abilities
- Professional demeanor
- Problem-solving aptitude
- Interpersonal communication
- Data analysis
- Written communication
- Idea development and brainstorming
- Task prioritization
- Active listening
- MS office
- Professionalism
- Instructional materials creation
Timeline
Event Coordinator
US Army
02.2018 - 02.2019
Patrol Supervisor
US Army
02.2010 - 02.2012
Stock Assistant
Project Management Org
02.2005 - 02.2012
Supervisor
US Army
01.1996 - Current
Bachelor of Science - Educational Leadership And Management
Command And Staff War College