ALEXANDRA FALCON
Houston
Summary
Empathic and detail-oriented administrator with over 5 years of customer service experience. Patient Access Representative skilled in EPIC charting, insurance verification, and HIPAA compliance. Committed to delivering exceptional patient education and service, and improving workflow in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
LBJ Hospital EC
Houston
05.2025 - Current
- Scheduled patient appointments using the hospital's EPIC health record system.
- Verified insurance coverage for services provided by the facility.
- Greeted patients and families with a welcoming demeanor at the front desk.
- Explained various admission forms and policies, acquiring signatures for consent.
- Assembled registration paperwork and placed identification bands on patient.
- Applied HIPAA privacy and security regulations while handling patient information.
- Educated patients about insurance options and financial responsibilities clearly.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Receptionist
Aplus Inspections
Houston
10.2022 - 04.2025
- Scheduled appointments and coordinated inspection services for clients efficiently.
- Provided information on inspection services and answered client questions effectively.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Updated and recorded customer or client information to maintain accounts.
Education
High School Diploma -
Summer Creek Highschool
Humble, TX05-2023
Bachelor of Science - Nursing
Lone Star College
Houston, TX05-2028
Skills
- EPIC charting
- insurance verification
- registration processes
- HIPAA compliance
- patient education
- customer service
Languages
Spanish
Professional
Timeline
Patient Access Representative
LBJ Hospital EC
05.2025 - Current
Receptionist
Aplus Inspections
10.2022 - 04.2025
High School Diploma -
Summer Creek Highschool
Bachelor of Science - Nursing
Lone Star College