Tessa Morast
Bismarck
Summary
Compassionate, knowledgeable, and dedicated Patient Access Representative with extensive experience at Sanford Health, excelling in patient registration, insurance verification, and positive patient relations. Proven ability to enhance scheduling efficiency and maintain HIPAA compliance. Recognized for exceptional customer service, communication skills, and strong attention to detail, ensuring seamless communication between patients and healthcare providers.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
Sanford Health
Bismarck
01.2016 - Current
- Registers patients and takes care of related paperwork and administrative requirements of the healthcare facility. Providing clerical and secretarial duties, such as filing, faxing, and copying, and completing paperwork as needed.
- Answering incoming calls in a timely manner, routing calls to appropriate nurses or departments, entering and routing phone messages to appropriate nurses and departments, and entering patient information into the computerized system of the healthcare facility. Answer patient questions regarding appointments, providers, policies, and procedures. Ensuring appropriate patient scheduling. Respond to patient online scheduling requests. Update clinic and provider protocols regularly to help ensure proper scheduling. Work closely with nursing to assist patients with urgent or high-priority scheduling needs. Maintain knowledge of current insurance requirements for scheduling, and ensure HIPAA compliance.
- Enter outside referrals into EPIC as orders, maintain the department's referral work queue, ensure providers have appropriate information and records needed to triage referrals, and call new referrals to schedule according to provider scheduling guidelines. Reschedule patients when schedule changes occur, build a schedule template, and change the schedule template as needed.
- Train new employees, and ensure floats have proper training and access to up-to-date protocols.
- Respond to patient inquiries, greet patients upon arrival to the clinic, verify patient demographics and insurance information, and manage patient records using electronic health record software.
- Collect and process payments, and prepare daily deposits for processing.
- Collect, sort and file clinic mail daily. Sort and file incoming faxes throughout the day.
- Work closely with providers regarding patient scheduling. Respond to providers staff messages, secure chats, and scheduling requests. Manage patient phone messages and patient encounters.
Unit Clerk
St. Alexius Medical Center
Bismarck
12.2009 - 11.2015
- Answer phones, enter physician orders, maintain communication between physicians, nurses, floor staff, patients, and patient families.
- Maintain confidentiality for patients, assist patient families with any questions or needs, and ensure to follow HIPAA guidelines.
- Order supplies for the medical oncology unit, file paperwork, and maintain patient charts and information.
- Schedule breaks daily for staff, organize files, keep nursing staff updated on new orders and information, and keep track of daily patient assignments for nurses. Contact physicians with consults, and assist physicians at the nursing station. Relay any time-sensitive information urgently.
- Received an award for being a member of Nursing Congress.
Crisis Management Specialist
Mental Health America of North Dakota
Bismarck
08.2006 - 10.2009
- Answered phones for 211 Information, Referral, and Crisis Line.
- Assisted in managing database, worked with various agencies to assist North Dakota’s citizens suffering from mental illness.
- Answered domestic violence calls, suicide calls, as well as calls for military and others contracted with 211.
- Received AIRS certification award.
Education
BS - Criminal Justice
Minot State University
Bismarck, ND01.2009
Associate of Arts - General Education
Bismarck State College
Bismarck, ND01.2005
High School Diploma -
Century High School
Bismarck, ND01.2001
Skills
- Patient registration
- Insurance verification
- EPIC charting
- Referral management
- Patient scheduling
- Medical terminology
- Customer service
- Time management
- Verbal and written communication
- Multitasking and organization
- Attention to detail
- Phone and email etiquette
Timeline
Patient Access Representative
Sanford Health
01.2016 - Current
Unit Clerk
St. Alexius Medical Center
12.2009 - 11.2015
Crisis Management Specialist
Mental Health America of North Dakota
08.2006 - 10.2009
BS - Criminal Justice
Minot State University
Associate of Arts - General Education
Bismarck State College
High School Diploma -
Century High School