ALEXANDRA FARLEY
A/R Representative
Maryland Heights,MO
Summary
Dedicated AR Representative at West County Radiological Group with expertise in claim resolution and insurance eligibility verification. Proven ability to analyze accounts and resolve disputes, enhancing customer satisfaction. Skilled in cross-department collaboration, driving efficiency and accuracy in billing processes. Committed to delivering exceptional service and solutions.
Overview
9
9
years of professional experience
Work History
AR Representative
West County Radiological Group
St Louis
10.2023 - Current
- Verified patient eligibility through various insurance carrier portals.
- Skilled in navigating Imagine, Epic and Workday systems.
- Identified and corrected errors on Health Insurance Claim Forms (HCFA's).
- Coordinated with insurance carriers via calls, emails, portal messages, and paper appeals to resolve claim denials.
- Researched and resolved older claims, pending insurance responses.
- Coordinated with other departments regarding customer needs.
- Assisted in resolving billing disputes with insurance companies promptly and professionally.
- Provided support to internal staff regarding billing issues.
- Analyzed customer accounts and identified discrepancies in payments.
- Resolved patient concerns over the phone.
- Secured payments from patients through phone calls.
- Collaborated with team to diagnose carrier problems and develop solutions.
- Complies with HIPAA laws.
Branch Manager
Performance Radiator
St Louis
06.2016 - 09.2023
- Delivery driver (2016–2017)
- Customer service representative (2017–2021)
- Branch Manager (2021-2023)
- Responded to customer requests for products, services, and company information.
- Managed a steady stream of incoming customer calls.
- Communicated with customers, management, and the sales team to better understand customer needs and suggest appropriate solutions.
- Assisted other branches when needed during peak periods or special projects.
- Established accounts for new clients.
- Organized dispatch of drivers to ensure efficient delivery routes.
- Recruited and educated drivers, customer service representatives, as well as warehouse staff.
- Procured the necessary supplies and equipment for both the warehouse and office demands.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Handled inbound and outbound multi-piece shipments efficiently.
- Organized merchandise systematically.
- Ensured accuracy of stock records.
Education
HIGH SCHOOL DIPLOMA -
RITENOUR SR. HIGH SCHOOL
06.2016
Skills
- Accurate Data Entry
- Staff education and training
- Multi-Line Phone Management
- Dispute resolution
- Insurance Eligibility Verification
- Claim resolution
- Health Insurance Claim Forms
- Customer service
- Account analysis
- Cross-department collaboration
Medical Coding
- Current student in the AAPC program to obtain CPC
Timeline
AR Representative
West County Radiological Group
10.2023 - Current
Branch Manager
Performance Radiator
06.2016 - 09.2023
HIGH SCHOOL DIPLOMA -
RITENOUR SR. HIGH SCHOOL
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