Alexandra Fernandez

Outbound call center for insurance company i would call customers and direct them to the credit department.

Position was temp

Start : $12.40

Drive people to work also call to confirm they are working for the company. fax

paper work to boss take applications with identification

-Left job because they didn't want me to drive company van they had to many

drivers and wanted for me to use my car to far places

Start:$9.50

Inbound call center,

Track and place orders for customers

up sell across sell as appropriate

answer questions concerning websites use,product availability and promotions

also responsible for updating customer information in the system. relaying order status for existing customer orders.

Organized weekly sales reports for the sales department to track product

success.

Prevented store losses using awareness, attention to detail and integrity

-Was Laid off

Start $10.00

Inbound/Outbound call center placed orders track orders on company

system.Successfully interacted with customers and retail buyers to expedite orders.Excelled in exceeding daily credit card application goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Generated sales and inventory reports in Excel with data from avariety of sources, maintaining a 100% accuracy rate.Served as the company's

only bilingual Spanish/English customer service representative.

-Left job had to move to usa

Start $ 12.50

Out and Inbound call center for multiple Health Insurances

Make calls to members with changes with the health plan also if a Priscription is changing or medicine or pharmacies high copays and lo copays our other project before was to call members just as a remainder for members to make sure they have had there urine ,kidneys and blood test done

-Laid off its by project

Start $15.00