Summary
Overview
Work History
Education
Skills
Languages
Timeline
Volunteer
Beverly Leiva

Beverly Leiva

Hollywood,FL

Summary

Customer Service Representative bringing skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Rep

BrandsMart USA
2023.03 - Current
  • Apply problem-solving skills to resolve customer inquiries, disputes and escalate using appropriate channels when necessary.
  • Managed over 100 customer interactions per day, successfully resolving 90% of issues on first call.
  • Organized and routed daily deliveries, ensuring timely and accurate delivery of products to customers.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.

Assistant Manager

Little Caesars
2021.10 - 2023.03
  • Executed 75-100 orders per shift to ensure minimal customer wait times.
  • Followed and enforced procedures to ensure safe food preparation, assembly, and presentation.
  • Trained new hires on company policies, procedures and guidelines.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels.

Marketing Intern

Rhithm
2021.10 - 2022.02
  • Assisted in marketing and advertising activities on social media.
  • Collected quantitative and qualitative data from marketing campaigns.
  • Performed market analysis and research on competition.
  • Prepared promotional presentations for upcoming events.
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.

Education

High School Diploma -

South Broward High
Hollywood, FL
06.2022

Skills

  • Delivery Scheduling
  • Customer Relations
  • Adaptability
  • Problem-Solving
  • Time Management
  • Cultural Awareness
  • POS Systems and Ordering Platforms
  • Communication
  • Report Creation

Timeline

Customer Service Rep

BrandsMart USA
2023.03 - Current

Marketing Intern

Rhithm
2021.10 - 2022.02

Assistant Manager

Little Caesars
2021.10 - 2023.03

High School Diploma -

South Broward High
Beverly Leiva