Beverly Leiva

Hollywood,FL

Summary

Customer Service Representative bringing skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

years of professional experience

Work History

Customer Service Rep

BrandsMart USA

2023.03 - Current

Apply problem-solving skills to resolve customer inquiries, disputes and escalate using appropriate channels when necessary.
Managed over 100 customer interactions per day, successfully resolving 90% of issues on first call.
Organized and routed daily deliveries, ensuring timely and accurate delivery of products to customers.
Updated account information to maintain customer records.
Provided primary customer support to internal and external customers.

Assistant Manager

Little Caesars

2021.10 - 2023.03

Executed 75-100 orders per shift to ensure minimal customer wait times.
Followed and enforced procedures to ensure safe food preparation, assembly, and presentation.
Trained new hires on company policies, procedures and guidelines.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels.

Marketing Intern

Rhithm

2021.10 - 2022.02

Assisted in marketing and advertising activities on social media.
Collected quantitative and qualitative data from marketing campaigns.
Performed market analysis and research on competition.
Prepared promotional presentations for upcoming events.
Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.

Education

High School Diploma -

South Broward High

Hollywood, FL

06.2022

Skills

Delivery Scheduling
Customer Relations
Adaptability
Problem-Solving
Time Management

Cultural Awareness
POS Systems and Ordering Platforms
Communication
Report Creation

Timeline