Beverly Leiva
Hollywood,FL
Summary
Customer Service Representative bringing skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Rep
BrandsMart USA
03.2023 - Current
- Apply problem-solving skills to resolve customer inquiries, disputes and escalate using appropriate channels when necessary.
- Managed over 100 customer interactions per day, successfully resolving 90% of issues on first call.
- Organized and routed daily deliveries, ensuring timely and accurate delivery of products to customers.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
Assistant Manager
Little Caesars
10.2021 - 03.2023
- Executed 75-100 orders per shift to ensure minimal customer wait times.
- Followed and enforced procedures to ensure safe food preparation, assembly, and presentation.
- Trained new hires on company policies, procedures and guidelines.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels.
Marketing Intern
Rhithm
10.2021 - 02.2022
- Assisted in marketing and advertising activities on social media.
- Collected quantitative and qualitative data from marketing campaigns.
- Performed market analysis and research on competition.
- Prepared promotional presentations for upcoming events.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
Education
High School Diploma -
South Broward High
Hollywood, FL06.2022
Skills
- Delivery Scheduling
- Customer Relations
- Adaptability
- Problem-Solving
- Time Management
- Cultural Awareness
- POS Systems and Ordering Platforms
- Communication
- Report Creation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Rep
BrandsMart USA
03.2023 - Current
Marketing Intern
Rhithm
10.2021 - 02.2022
Assistant Manager
Little Caesars
10.2021 - 03.2023
High School Diploma -
South Broward High
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