ALEXANDRA FIELDS

Provide patients with exceptional customer service by understanding and advising the patient's needs.

Assist patients in eye wear, frame and lens selection.

Provide patients with comprehensive explanation of insurance benefits.

Process insurance claims.

Collaborate with doctor and team members to provide seamless patient experience.

Complete knowledge of front and back office operations to assist the doctor and patient.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays and delivery bags.

Fast paced work environment

Enjoyed serving customers and assisting other servers.

Efficiently handled various client related tasks.

Setting appointments.

Detailed follow-ups for policy endorsements.

Payment processing and policy maintenance.

Performed all office duties to assist the owner and clients.