Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alexandra Flores

New York,USA

Summary

Experienced with managing center operations and ensuring efficient workflow. Utilizes strategic planning and team leadership to optimize performance and service quality. Track record of enhancing customer satisfaction and operational efficiency through problem-solving and process improvements.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operation Supervisor

DocGo
11.2024 - Current
  • Coordinated operation logistics for reconnaissance missions.
  • Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
  • Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
  • Supporting internal & external recruiting for different divisions
  • Managed cross-functional teams to ensure seamless collaboration on key projects, enhancing overall performance.
  • Provided strategic oversight on major projects ensuring timely completion within budget constraints.
  • Facilitated smooth operations during events and functions, handling logistics and guest relations.
  • Managed tour logistics to ensure smooth operations, minimizing cancellations and delays.

Field Training Officer

CrowdRx
12.2018 - Current
  • Ensures that event activities are aligned with CrowdRx goals and strategic plan
  • Deliver on-site BLS level care in accordance with all applicable medical guidelines and protocols
  • Contributes to pre and post-event production plans, reports, and documentation related to event operations
  • Coordinates and arranges emergent and non-emergent transport for patients to higher level of care
  • Communicate effectively with venue or event staff and other local officials to provide critical information
  • Served as a positive role model for new officers, demonstrating professionalism, integrity, and commitment to public service at all times.
  • Facilitated effective communication between trainees and senior staff for increased collaboration and teamwork in the field.

Center Manager

Olgam Life
06.2023 - 10.2024
  • In alliance with Center Quality, VP of Operation & COO to maintain a state of compliance ensuring the center remains audit ready
  • Manages the center budget to align with forecasted targets
  • Drives Key Performance Indicator (KPI) goals to meet production and quality performance measures
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Manages the development and growth of center personnel to ensure expansion of knowledge and competencies related to the operational activities of the business
  • Has ultimate oversight to all center processes including but not limited to, production flow, facility maintenance, equipment maintenance, supply and inventory management, employee relations, customer complaints, compliance and regulatory programs, training programs, product management, and medical management
  • Leads center specific projects to ensure all requirements are met

WHS Manager

Amazon
03.2022 - 05.2023
  • Working within the country's largest fulfillment center to ensure the safety of associates and chain executives
  • Working with General Manager and Assistant Manager to create safety plans to minimize safety hazards
  • Handling paperwork such as Workers Compensation, Referrals for injuries, daily patients follow ups and medical health forms
  • Daily, Monthly & Annual Audits including HAZMAT, Storm Water, Fire Alarms, AED, Finance
  • Handling daily meeting and syncs within the entire Amazon Network to collaborate ideas and new projects that will be execute throughout the network
  • Executing 1:1 monthly discussions of growth with staff for further advancement within the company

Education

Bachelor of Science - Emergency Management

SUNY Canton
Canton, NY
05-2023

Skills

  • Operations management
  • Staff leadership
  • Interdepartmental collaboration
  • Facility management
  • Team supervision
  • Data analysis

Certification

  • SIX-SIGMA - Yellow Belt
  • OSHA 30
  • CPR/AED First Aid Instructor - American Heart Association
  • New York State Emergency Medical Technician

Timeline

Operation Supervisor

DocGo
11.2024 - Current

Center Manager

Olgam Life
06.2023 - 10.2024

WHS Manager

Amazon
03.2022 - 05.2023

Field Training Officer

CrowdRx
12.2018 - Current

Bachelor of Science - Emergency Management

SUNY Canton

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