Alexandra Frederick
Warrenville,SC
Summary
Compassionate and dedicated PCA with experience at First Priority Home Care, skilled in personal hygiene assistance and emotional support. Proven ability to enhance patient comfort and safety while adhering to care plans. Recognized for building strong relationships and effectively communicating with both patients and healthcare teams.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer service.
Energetic and diligent with positive attitude and strong work ethic. Understands importance of safety protocols and precision in handling tools and equipment. Committed to ensuring high-quality outcomes and contributing effectively to production goals.
Overview
2
2
years of professional experience
Work History
PCA
First Priority Home Care
06.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Debone Line Worker
Amick Farms
05.2024 - 10.2024
- Collaborated with team members to ensure smooth workflow and consistent product quality on the deboning line.
- Streamlined workflow processes by effectively organizing tasks according to priority during busy shifts on the debone line.
- Demonstrated reliability by consistently arriving on time for scheduled shifts, prepared to contribute immediately as part of a cohesive team working towards common goals.
- Contributed to a positive work environment by maintaining open communication with coworkers and supervisors regarding challenges or concerns on the deboning line.
Customer Service Representative
Everise
12.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Saks Fifth Avenue
08.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Allegany College of Maryland
Cumberland, MD04-2009
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Compassionate care
- HIPAA compliance
- Emergency response
- Meal preparation
- Medical terminology
- Mobility support
- Medication reminders
- Patient documentation
- Care plan implementation
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Call center operations
- Microsoft outlook
- Scheduling
- Call management
- Product knowledge
- Appointment scheduling
- Paperwork processing
- Order processing
- Team development
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Knife handling
- Workplace safety
- Production line efficiency
- Deboning techniques
- Sanitation procedures
- Meat cutting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
employee of the month
I received employee of the month at Saks Fifth Ave for great customer service and recommendations for assisting customers with empathy and handling calls and orders with care.
Languages
English
Full Professional
Timeline
PCA
First Priority Home Care
06.2024 - Current
Debone Line Worker
Amick Farms
05.2024 - 10.2024
Customer Service Representative
Everise
12.2023 - 06.2024
Customer Service Representative
Saks Fifth Avenue
08.2023 - 05.2024
GED -
Allegany College of Maryland
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