Alexandra Galloso
South Houston,TX
Summary
Bilingual customer service representative (English/Spanish) with 4+ years of experience assisting customers in both retail and remote environments. Comfortable handling inbound calls, helping customers understand next steps, and keeping accurate records. Known for staying patient, explaining things clearly, and making sure customers feel taken care of. Works well independently and is comfortable using computers and online tools in a work-from-home setting.
Overview
7
7
years of professional experience
Work History
Customer Service Associate / Cashier
Cotton On
11.2025 - Current
- Help customers find items, answer questions, and ring up purchases
- Keep the store clean, organized, and stocked throughout the day
- Make sure customers have a good experience before they leave
Customer Service Representative (Remote)
FEMA
09.2025 - 01.2026
- Worked from home assisting people affected by weather-related damages
- Took around 30 calls per day helping customers with their case status
- Walked customers through applications and explained what information was needed
- Let customers know if documents were missing and what to do next
- Entered notes and updates into the system using Microsoft Office tools
- Used Zoom and internal systems to communicate and stay on track
- Federal Emergency Management Agency
Customer Service Associate / Cashier
Macy’s
10.2021 - 10.2023
- Helped customers with purchases, returns, and general questions
- Handled payments and made sure transactions were correct
- Helped keep the sales floor organized and stocked
Cashier / Sales Associate
Walmart
12.2020 - 10.2021
- Assisted customers at checkout and answered basic questions
- Processed returns and organized items that needed to go back to the floor
- Worked in a fast-paced environment with a high number of customers
Sales Associate / Cashier
Melrose Family Fashions
06.2019 - 12.2020
- Helped customers with purchases and product questions
- Assisted with opening/closing duties and stocking merchandise
- Kept the store clean and organized
Education
High School Diploma -
Skills
- Customer Service
- Customer Support
- Spanish Communication
- English Communication
- Handling Incoming Calls
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Zoom
- Online Communication Tools
- Data Entry
- Case Notes
- Problem Solving
- Customer Assistance
- Time Management
Timeline
Customer Service Associate / Cashier
Cotton On
11.2025 - Current
Customer Service Representative (Remote)
FEMA
09.2025 - 01.2026
Customer Service Associate / Cashier
Macy’s
10.2021 - 10.2023
Cashier / Sales Associate
Walmart
12.2020 - 10.2021
Sales Associate / Cashier
Melrose Family Fashions
06.2019 - 12.2020