Hi, I’m
Alexandra Garcia
Surprise,AZ
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Bringing transferrable skills in communication, teamwork, and problem solving, with a strong passion for customer service. Eager to apply my strengths and experience to contribute to the success of this business.
Overview
19
years of professional experience
Work History
NFP Property & Casualty Services, IncGlendale, AZ
Commercial Account Manager
05.2016 - 11.2023
Job overview
- Managed a diverse book of commercial business insurance valued at $5M across various industries, while delivering exceptional customer service and support
- Sustained commercial accounts through networking, referrals, marketing efforts, contributing to overall growth
- Supported a profitable portfolio by maintaining strong long-term client relationships, addressing insurance needs, providing coverage advice, and adhering to company quality metrics
- Ensured all client files and documentation were accurate, complying with regulatory requirements and internal policies
Absolute Advantage Insurance Services, LLCLake Havasu City, AZ
Commercial Account Manager
05.2009 - 05.2016
Job overview
- Manage commercial insurance accounts
- Assist with policy inquiries in a consultative approach
- Quote new policy coverage and facilitate contact between insured and carrier
- Respond to routine policy holder inquiries regarding insurance services and products
- Resolve financial transactions and assess client needs
- Build positive relationships with clients, based on ownership approach and interaction
- Helped focus on increasing customer contact, provide renewal options, and insurance advice based on business needs
- Streamline team service tasks to enhance client education on policy changes, market trends, and regulatory updates
Strachota Insurance Agency, IncLake Havasu City, AZ
Commercial Account Manager
08.2006 - 05.2009
Job overview
- Manage and service existing insurance accounts
- Provide insurance quotes for various types of personal lines and commercial lines products
- Manage policy endorsements, create certificates of insurance, invoice accounts, and process payments
- Address incoming email requests and telephone calls
- Formalize renewal policies and work on policy retention
Anderson NissanLake Havasu City, AZ
Receptionist/Customer Service Representative
02.2005 - 08.2006
Job overview
- Provided exceptional customer service by greeting customers, answering phone inquiries, and assisting with product service selection
- Addressed customer concerns and resolved issues promptly
- Handling data entry, maintained records, and processed payments in a timely and accurate manner
- Coordinated with various departments to streamline operations, and supported day to day office operations
- Responsible for front desk and customer area organization, cleanliness, and stocked with necessary items
Education
Glendale Community CollegeGlendale, AZ
Associate degree from Associate in Arts (AA) in Business
05.2019
Skills
- Communication
- Problem-solving
- Client Relationship Building
- Teamwork and Collaboration
- Data Entry
- Typing - 40 WPM
- Reliability
- Processing payments
- Attention to Detail
- Adaptability and Flexibility
- Computer Literate
- Time Management
- Customer Relationship Management
- Multitasking
- Organizational Skills
- Microsoft Office Suite Knowledge (Word, Excel, Outlook)
Timeline
Commercial Account Manager
NFP Property & Casualty Services, Inc
05.2016 - 11.2023
Commercial Account Manager
Absolute Advantage Insurance Services, LLC
05.2009 - 05.2016
Commercial Account Manager
Strachota Insurance Agency, Inc
08.2006 - 05.2009
Receptionist/Customer Service Representative
Anderson Nissan
02.2005 - 08.2006
Glendale Community College
Associate degree from Associate in Arts (AA) in Business
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