Hi, I’m
Alexandra Garcia
Surprise,AZ
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Bringing transferrable skills in communication, teamwork, and problem solving, with a strong passion for customer service. Eager to apply my strengths and experience to contribute to the success of this business.
Overview
19
years of professional experience
Work History
NFP Property & Casualty Services, IncGlendale, AZ
Commercial Account Manager
05.2016 - 11.2023
Job overview
- Managed a diverse book of commercial business insurance valued at $5M across various industries, while delivering exceptional customer service and support
- Sustained commercial accounts through networking, referrals, marketing efforts, contributing to overall growth
- Supported a profitable portfolio by maintaining strong long-term client relationships, addressing insurance needs, providing coverage advice, and adhering to company quality metrics
- Ensured all client files and documentation were accurate, complying with regulatory requirements and internal policies
Absolute Advantage Insurance Services, LLCLake Havasu City, AZ
Commercial Account Manager
05.2009 - 05.2016
Job overview
- Manage commercial insurance accounts
- Assist with policy inquiries in a consultative approach
- Quote new policy coverage and facilitate contact between insured and carrier
- Respond to routine policy holder inquiries regarding insurance services and products
- Resolve financial transactions and assess client needs
- Build positive relationships with clients, based on ownership approach and interaction
- Helped focus on increasing customer contact, provide renewal options, and insurance advice based on business needs
- Streamline team service tasks to enhance client education on policy changes, market trends, and regulatory updates
Strachota Insurance Agency, IncLake Havasu City, AZ
Commercial Account Manager
08.2006 - 05.2009
Job overview
- Manage and service existing insurance accounts
- Provide insurance quotes for various types of personal lines and commercial lines products
- Manage policy endorsements, create certificates of insurance, invoice accounts, and process payments
- Address incoming email requests and telephone calls
- Formalize renewal policies and work on policy retention
Anderson NissanLake Havasu City, AZ
Receptionist/Customer Service Representative
02.2005 - 08.2006
Job overview
- Provided exceptional customer service by greeting customers, answering phone inquiries, and assisting with product service selection
- Addressed customer concerns and resolved issues promptly
- Handling data entry, maintained records, and processed payments in a timely and accurate manner
- Coordinated with various departments to streamline operations, and supported day to day office operations
- Responsible for front desk and customer area organization, cleanliness, and stocked with necessary items
Education
Glendale Community College, Glendale, AZ
Associate degree from Associate in Arts (AA) in Business
05.2019
Skills
- Communication
- Problem-solving
- Client Relationship Building
- Teamwork and Collaboration
- Data Entry
- Typing - 40 WPM
- Reliability
- Processing payments
- Attention to Detail
- Adaptability and Flexibility
- Computer Literate
- Time Management
- Customer Relationship Management
- Multitasking
- Organizational Skills
- Microsoft Office Suite Knowledge (Word, Excel, Outlook)
Timeline
Commercial Account Manager
NFP Property & Casualty Services, Inc
05.2016 - 11.2023
Commercial Account Manager
Absolute Advantage Insurance Services, LLC
05.2009 - 05.2016
Commercial Account Manager
Strachota Insurance Agency, Inc
08.2006 - 05.2009
Receptionist/Customer Service Representative
Anderson Nissan
02.2005 - 08.2006
Glendale Community College
Associate degree from Associate in Arts (AA) in Business
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