Alexandra Garcia
Crystal Lake,IL
Summary
Results driven and member focused retail management professional with 18 years of experience in leading high- performing teams and driving operational excellence at Sam’s Club. Proven track record in enhancing Member satisfaction, optimizing inventory management, and achieving sales targets. Adept at implementing strategic initiatives to improve club profitability and efficiency. Strong leadership skills with commitment to fostering a positive work environment and developing team members. Dedicating to upholding the highest standards of service and operational integrity.
Overview
6
6
years of professional experience
Work History
Merchandising Team Manager
Sam’s Club
03.2024 - Current
- Implemented seasonal changes in merchandise presentation, resulting in a refreshed shopping experience for members.
- Increased sales by strategically arranging product displays and creating visually appealing store layouts.
- Teach, train and develop teams to take ownership of their areas to make smart business choices that drive sales.
Fresh Team Manager
Sam’s Club
06.2021 - 03.2024
- Boosted employee satisfaction through constant communication of planning, execution and follow up for holidays or big events in the community.
- Kept associate engagement by listening, and working with them during peak times to ensure they felt supported and valued.
- Utilized and shared reports with team to continue to make better day by day business decisions. (Throw reports, reduced sales/ throws, inventory reports etc.)
Member Speciality Manager
Sam’s Club
03.2019 - 06.2021
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and members.
- Enhanced Member satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Drove Plus, Credit and Scan and Go metrics. Once achieving 767 credits in one month. (March 2021)
Education
High School Diploma - General Studies
Maine West High School
Des Plaines, ILBaking And Pastry Certificate -
Kendall College
Chicago, ILSkills
- Adaptable
- Team Oriented
- Creative
- Quick learner
- Consistent
- Empathetic Leader
- Collaborative
Timeline
Merchandising Team Manager
Sam’s Club
03.2024 - Current
Fresh Team Manager
Sam’s Club
06.2021 - 03.2024
Member Speciality Manager
Sam’s Club
03.2019 - 06.2021
High School Diploma - General Studies
Maine West High School
Baking And Pastry Certificate -
Kendall College
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