Alexandra Garcia
Houston,TX
Summary
Compassionate and dependable Healthcare Administrator with 10+ years of experience in medical office administration, management, billing, coding, and clinical support. I enjoy creating organized, welcoming environments where patients feel heard and supported and teams can work efficiently. Experienced in supervising staff, coordinating patient care, improving office workflows, and managing day-to-day operations. Proficient in eClinicalWorks EMR/EHR systems and HIPAA compliance, with the ability to communicate effectively with patients, providers, and staff in both English and Spanish.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Accounts Manager/Office Administrator
Cardiology Consultants of Houston, PLLC
Houston, TX
09.2024 - 04.2026
- Directed daily operations for a fast-paced medical office supporting 2 physicians, 10 employees, and 40–50 patients weekly, ensuring efficient workflow and high-quality patient service.
- Supervised, trained, and scheduled 10 administrative staff, led meetings, and implemented workflow improvements to enhance office efficiency.
- Managed physician and staff scheduling to improve patient flow and minimize scheduling conflicts, ensuring timely and coordinated patient care.
- Oversaw insurance verification, billing, and claims processing, resolving eligibility discrepancies to enhance revenue cycle efficiency.
- Managed payroll, employee benefits, 401(k) contributions, EHR records, inventory, and vendor communications while utilizing eClinicalWorks (eCW) and maintaining HIPAA compliance.
Executive Assistant/Office Manager
Nirvana Behavioral Solutions, LLC
Houston, TX
02.2022 - 09.2024
- Coordinated provider calendars and scheduling to enhance appointment flow and support seamless daily operations.
- Facilitated communication between contractors and management while overseeing office inventory and supplies, addressing operational needs effectively.
- Maintain personnel files and employee records and review and submit payroll each pay cycle, ensuring accuracy and timely processing.
- Managed behavioral health insurance billing and coding, ensuring accuracy in documentation and timely claim submission to optimize revenue cycle.
- Assist with CANS evaluations and coordinate completed findings with the intake coordinator to support timely client intake and continuity of services.
Medical Biller
Physicians of Katy
Katy, TX
10.2019 - 02.2022
- Submitted and followed up on insurance claims, investigated rejected or denied claims, and resolved billing issues to achieve timely reimbursement for services rendered.
- Managed patient accounts and payments by posting payments, processing insurance reimbursements, preparing statements, and following up on delinquent accounts to ensure accurate financial records.
- Performed ICD-10 medical coding and accurately entered patient services, diagnoses, and procedures into EMR systems, including NextGen and eClinicalWorks.
- Communicated with patients regarding billing questions and disputes, clarified charges, investigated potential insurance fraud, and collaborated with Billing and Practice Managers to effectively resolve account issues.
- Reviewed and maintained confidential patient treatment, diagnosis, and billing information in accordance with privacy and compliance requirements.
Medical Assistant
Santa Clara Medical Group
Houston, TX
01.2012 - 01.2015
- Performed patient triage, assessing patient needs and communicating relevant information to providers.
- Conducted phlebotomy and laboratory procedures, including specimen collection, lab test ordering, and proper biohazard handling.
- Supported providers with clinical and administrative tasks, ensuring patient safety, confidentiality, and quality of care.
- Facilitated English–Spanish interpretation for patients and clinical staff, enhancing communication and comprehension of medical information.
Front Desk Staff
Santa Clara Medical Group
Houston, TX
01.2008 - 01.2012
- Managed patient check-in and check-out, achieving accurate registration and enhancing patient experience.
- Coordinated patient scheduling and appointment management, supporting seamless office operations.
- Verified insurance eligibility and benefits, helping ensure accurate patient information and minimize billing issues.
- Completed end-of-day closeout procedures, ensuring accurate transaction reconciliation and processing.
Education
Bachelor of Science - Exercise Physiology
UNIVERSITY OF HOUSTON
Houston, TX01-2018
Associates - Fine Arts
HOUSTON COMMUNITY COLLEGE
Houston, TX01-2016
Skills
- Medical Office & Practice Management
- Medical billing
- Insurance Verification & Medicare
- EMR/EHR & eClinicalWorks
- Financial Reporting
- HIPAA compliance
- Calendar & Appointment Management
- Front Desk & Administrative Operations
- Patient Care & Customer Service
- Bilingual English–Spanish Communication
- Microsoft Office and Google Workspace
- Patient communication
- Operational Leadership
- Organization & Time Management
- Effective communication
- Effective communication
Certification
- BLS Certification
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Accounts Manager/Office Administrator
Cardiology Consultants of Houston, PLLC
09.2024 - 04.2026
Executive Assistant/Office Manager
Nirvana Behavioral Solutions, LLC
02.2022 - 09.2024
Medical Biller
Physicians of Katy
10.2019 - 02.2022
Medical Assistant
Santa Clara Medical Group
01.2012 - 01.2015
Front Desk Staff
Santa Clara Medical Group
01.2008 - 01.2012
Bachelor of Science - Exercise Physiology
UNIVERSITY OF HOUSTON
Associates - Fine Arts
HOUSTON COMMUNITY COLLEGE