Alexandra Glackin
Colonial Heights,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
EMT-B
Hospital to Home
Henrico, VA
05.2025 - Current
- Monitored vital signs during transport.
- Collaborated with healthcare teams to develop patient care plans.
- Documented patient information accurately in electronic health records.
- Assisted in the transport of patients to medical facilities, ensuring a safe and comfortable environment.
- Maintained current knowledge of state EMS regulations and protocols.
- Inspected ambulances at the end of each shift for cleanliness, safety standards compliance, equipment functionality, and restocking needs.
EMT-Basic
LifeCare Medical Transports
Richmond, Virginia
08.2023 - Current
- Took vital signs and blood pressure to observe patient's condition and prepare appropriate resources and medical procedures.
- Documented patient information, condition and treatment while protecting confidentiality and patient rights.
- Transported patients safely to minimize discomfort and prevent further injury.
- Cleaned and sanitized vehicles and medical equipment to comply with safety and health protocols.
- Replaced linens and blankets and restocked supplies in ambulance to prepare team for next service.
- Documented calls in reports detailing incident type and course of treatment.
- Evaluated patients' medical status and monitored vital signs during transit.
Crew Lead
Vineyard Vines
Richmond, Virginia
10.2021 - 10.2023
- Mentored newly hired crew members to prepare each for job roles.
- Delegated daily tasks to team members to optimize group productivity.
- Established and maintained professional working relationships with employees.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Office Manager
Winslow, McCurry, and MacCormac
Midlothian, VA
11.2021 - 10.2022
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
- Archived receipts and invoices to properly maintain subsidiary accounts.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Managed payroll for temporary, hourly and salaried employees.
Legal Assistant
Halperin Law Center
Richmond, VA
07.2021 - 10.2021
- Handled telephone calls, meeting plans and conference organization requirements.
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Participated in client interviews, observed questioning process and documented information.
- Fostered positive public attitudes towards firm by engaging in community outreach.
- Responded to client calls and inquiries to deliver applicable information.
Medical Assistant
OrthoVirginia
Richmond, VA
06.2014 - 06.2021
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Prepared prescription refill requests on behalf of physician to prevent lags.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Printed and filed examination data records according to HIPAA patient standards.
- Assessed, documented and monitored vital signs for more than 40 patients per day.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Reviewed treatment sheets for consistency, completeness and accuracy.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Batch-scanned and indexed patient charts to improve data availability while maintaining security.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Kept facility stocked with necessary supplies, equipment and instruments.
Emergency Communications Officer
Richmond Emergency Communications Department
Richmond, VA
07.2018 - 12.2018
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Assisted departments with special requests for assistance and BOLOs.
- Dispatched police officers and emergency personnel to calls for service.
Education
High School Diploma -
Thomas Dale High School
Chester VA06.2014
Skills
- Multi-line phone operations
- Data entry
- Empathic communication
- Records management
- Relationship building
- Documentation procedures expert
- HIPAA compliance
- Professional bedside manner
- Ambulance Transport
- Conflict resolution abilities
- Critical Decision-Making Skills
- Medical Data Acquisition
- Field Patient Assessments
- Emergency Medical Team Coordination
- Attention to Detail
- Emergency Vehicle Driving
- Work Coordination
- Cardiopulmonary Resuscitation
- Stretcher and Backboard Use
- Prehospital Care
- Dispatcher Communication
- Patient Condition Observation
- Vital Sign Assessment
Timeline
EMT-B
Hospital to Home
05.2025 - Current
EMT-Basic
LifeCare Medical Transports
08.2023 - Current
Office Manager
Winslow, McCurry, and MacCormac
11.2021 - 10.2022
Crew Lead
Vineyard Vines
10.2021 - 10.2023
Legal Assistant
Halperin Law Center
07.2021 - 10.2021
Emergency Communications Officer
Richmond Emergency Communications Department
07.2018 - 12.2018
Medical Assistant
OrthoVirginia
06.2014 - 06.2021
High School Diploma -
Thomas Dale High School