Alexandra Goerke
Big Rapids,Michigan
Summary
A highly motivated employee with a desire to take on and learn of new challenges. Strong work ethic, flexibility, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A responsible and motivated student ready to apply education to the workplace. Ability to handle challenging work, problem solve, and excellent time management skills.
Overview
4
4
years of professional experience
Work History
Bartender
Sawmill Saloon & Restaurant
Big Rapids, Michigan
02.2024 - Current
- Personable with customers and provided excellent customer service.
- Developed good working relationships with fellow employees, working well in a team.
- Checked identification cards for proof of age prior to serving customers.
- Followed alcohol awareness procedures for handling intoxicated guests and de-escalating stressful situations.
- Collected and organized daily till totals and tips.
- Effectively multitasked within a fast-paced environment.
Server
Hamlin Pub
Chesterfield, Michigan
05.2023 - 08.2024
- Provided excellent customer service to ensure guest satisfaction.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded money totals and correct change
- Maintained a polite and professional demeanor.
- Handled high-stress and upset guests.
Store Manager
Jimmy John's
Chesterfield, Michigan
12.2020 - 12.2022
- Conducted daily store requirements, including opening and closing procedures and handling cash.
- Established customer service standards and monitored staff cooperation.
- Resolved customer complaints on time.
Education
Some College (No Degree) - Criminal Justice
Ferris State University
Big Rapids, MISkills
- Hospitality and accommodation
- Customer Service
- Highly reliable
- Outgoing Personality
- Clear and effective communication
- Handling Difficult Customers
- Able to stand 12 hours
References
References available upon request.
Timeline
Bartender
Sawmill Saloon & Restaurant
02.2024 - Current
Server
Hamlin Pub
05.2023 - 08.2024
Store Manager
Jimmy John's
12.2020 - 12.2022
Some College (No Degree) - Criminal Justice
Ferris State University
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